This topic has 5 replies, 3 voices, and was last updated 8 years by 
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Dear support!
We have problems with Woocommerce 2.5.
Our customers no longer receive notifications from the woocommerce. Previously, letters arrived on the ” New Account ” and ” Complete orders ” with links for virtual order , or purchased with the necessary information .
Administrator started still gets all the necessary letters . Please fix it as soon as possible.
There were many major changes in Woo 2.5. Kleo 3.1.3 isnt compatible. Kleo 4.0 will be Woo 2.5+ compatible and will be available soon.
In the future, you should not update plugins unless you are certain Kleo is compatible. The Woo updater even warned of this.
I will copy the developers on this so they can ensure that the update will address these issues.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
Yes, its my mistake what we are updating the woo. Thank you for support and we will be wait for Kleo upodate.
Its really close so you shouldnt have to wait long.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
Dear support!
I get update today but I still have the problem with letters. What can I do?
System report:
### WordPress Environment ###
Home URL: http://sundakov.ru
Site URL: http://sundakov.ru
WC Version: 2.5.2
Log Directory Writable: ✔ /home/rtnbhtzh38734/sundakov2014.hostenko.com/wp-content/uploads/wc-logs/
WP Version: 4.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
Language: ru_RU### Server Environment ###
Server Info: Apache
PHP Version: 5.6.18
PHP Post Max Size: 201 MB
PHP Time Limit: 0
PHP Max Input Vars: 6000
SUHOSIN Installed: –
MySQL Version: 5.6.26
Max Upload Size: 200 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Удалить запись: ✔
Удалённое получение: ✔### Database ###
WC Database Version: 2.5.2
:
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_termmeta: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔### Active Plugins (39) ###
Envato WordPress Toolkit: от Envato – 1.7.3
Add Multiple Users: от HappyNuclear – 2.0.0
Broken Link Checker: от Janis Elsts
Vladimir Prelovac – 1.10.11BuddyPress: от Сообщество BuddyPress – 2.4.3
Cyr-To-Lat: от Sol
Sergey Biryukov – 3.2DZS Video Gallery: от Digital Zoom Studio – 8.01
The Events Calendar PRO: от Modern Tribe
Inc. – 3.12.2Facebook By WebLizar: от WebLizar – 2.4
FormCraft: от nCrafts – 3.2.16
Google XML Sitemaps: от Arne Brachhold – 4.0.8
Hide Admin Bar From Non-admins: от Stranger Studios – 1.0
HyperComments: от Alexandr Bazyk – 1.2.1
Image Widget: от Modern Tribe
Inc. – 4.2.1JivoSite: от JivoSite – 1.1
WPBakery Visual Composer: от Michael M – WPBakery.com – 4.10
K Elements: от SeventhQueen – 4.0.1
Kebo – Загрузка из Twitter.: от Kebo – 1.5.11
Login With Ajax: от Marcus Sykes – 3.1.5
P3 (Plugin Performance Profiler): от GoDaddy.com – 1.5.3.9
Slider Revolution: от ThemePunch – 5.1.6
Saphali Woocommerce W1: от Saphali – 1.1.2
Saphali Woocommerce Russian: от Saphali – 1.6.0
Шорткоды: Дополнительный набор: от Владимир Анохин – 1.5.6
Шорткоды: от Владимир Анохин – 4.9.9
Taxonomy Metadata: от mitcho (Michael Yoshitaka Erlewine)
sirzooro – 0.5The Events Calendar: от Modern Tribe
Inc. – 4.0.6TimThumb Vulnerability Scanner: от Peter Butler – 1.53
TinyMCE Advanced: от Andrew Ozz – 4.2.8
User Access Manager: от Alexander Schneider – 1.2.6.6
W3 Total Cache: от Frederick Townes – 0.9.4.1
WooCommerce Direct Checkout: от Terry Tsang – 1.1.2
WooCommerce Quick Export Plugin: от MB Création – 2.2
WooCommerce: от WooThemes – 2.5.2
Wordefinery LiveInternet Counter: от Wordefinery – 0.8.9.2
Техническое обслуживание: от Designmodo – 2.0.3
WP Statistics: от Mostafa Soufi & Greg Ross – 10.0.5
MailPoet Newsletters Premium: от MailPoet – 2.6.17
MailPoet Newsletters: от MailPoet – 2.7
YouTube: от EmbedPlus Team – 11.0.1### Settings ###
Force SSL: –
Currency: RUB (руб.)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0### API ###
API Enabled: –
API Version: 3.1.0### WC Pages ###
Ссылка магазина: #6205 – /shop/
Корзина: #6206 – /cart/
Оформление заказа: #6207 – /checkout/
Мой аккаунт: #6208 – /my-account/### Taxonomies ###
Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)### Theme ###
Name: Kleo
Version: 4.0.1
Author URL: http://themeforest.net/user/SeventhQueen
Child Theme: ✕ – Если вы модифицируете элементы WooCommerce в теме WordPress
которую вы не разрабатывали самостоятельно
рекомендуется использовать дочернюю тему. Читайте: Как создать дочернюю темуWooCommerce Support: ✔
### Templates ###
Overrides: kleo/woocommerce/cart/cart.php
kleo/woocommerce/cart/cross-sells.php
kleo/woocommerce/checkout/form-checkout.php
kleo/woocommerce/content-product.php
kleo/woocommerce/content-single-product.php
kleo/woocommerce/loop/loop-start.php
kleo/woocommerce/myaccount/my-address.php
kleo/woocommerce/single-product/add-to-cart/external.php
kleo/woocommerce/single-product/add-to-cart/grouped.php
kleo/woocommerce/single-product/add-to-cart/simple.php
kleo/woocommerce/single-product/add-to-cart/variable.php
kleo/woocommerce/single-product/product-image.php
kleo/woocommerce/single-product/product-thumbnails.php
kleo/woocommerce/single-product/related.php
kleo/woocommerce/single-product/tabs/tabs.php
kleo/woocommerce/single-product/up-sells.phpHello, emails that are not arriving to your customers is definitely not a theme related thing since what we do is to change the front-end design but not interfere in how Woocommerce works.
Try to talk at your hosting or install a plugin to send the emails over SMTP since the users could receive the emails in spam folder.Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.
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