This topic has 20 replies, 2 voices, and was last updated 8 years by Radu.

  • Author
  • #113927
     hawwac
    Participant

    Hi when I click the register button for memberships pro it doesn’t redirect to the memberships page where the customer would check out and pay for the membership. It just takes me back to the home screen. How can I fix this?

    #114129
     Radu
    Moderator

    Hi,

    Please check if you have pmpro pages generated go to wp-admin -> memberships -> pages

    Check the attached screenshot, normally the pages should be assigned like in attached photo, if the pages are not assigned, look there for a link text where says about something to generate automatically pmpro pages.

    Let me know

    Cheers

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    #114170
     hawwac
    Participant

    Hi yes all of the pages are assigned correctly. The problem is when content is blocked/restricted because of membership the “register” button does not redirect them to the levels age. It just takes them back to the homescreen.

    #114441
     Radu
    Moderator

    Hi,

    I understand, in this case you will have to go to wp-admin -> memberships -> advanced -> Message for Logged-out Users: here you will have to put your link to the memberships page.

    Cheers

    Radu

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    #114550
     hawwac
    Participant

    Can you give me an idea on what it should look like? I’m not a techy person at all. Thanks

    #114662
     Radu
    Moderator

    On the Message for Logged-out Users:

    you should paste this

    This content is for !!levels!! members only.<br /><a href="http://localhost/wp-login.php">Log In</a> <a href="http://localhost/wp-login.php?action=register">Register</a>

    But before that replace http://localhost/wp-login.php?action=register with your link to membership levels page and also http://localhost/wp-login.php with your domain http://yourdomain.com/wp-login.php

    Cheers

    Radu

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    #114818
     hawwac
    Participant

    I changed everything and emptied the cache it’s still not working.

    #114847
     Radu
    Moderator

    How it’s not working ? when you press now on the button where you go ?

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    #115073
     hawwac
    Participant

    Doing the same thing as before. Just reloading to the front page

    #115140
     hawwac
    Participant

    Now it’s taking me to a 404 page

    #115288
     Radu
    Moderator
    This reply has been set as private.
    #115370
     hawwac
    Participant
    This reply has been set as private.
    #115580
     Radu
    Moderator

    I’ve used this link https://newfoundmuslima.com/membership-account/subscription/ on that button now you should be able to see the membership package.

    Also i see that you have a problem with pages, when you try to add a new page or editing a existing one it shows blank section instead the page editor, try to deactivate recently installed plugins to identify what causes this.

    Let me know if is ok with that button link

    Cheers

    Radu

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    #116707
     hawwac
    Participant

    I’m sorry no this didn’t work. The buttons are messed up on that page still and it redirects you to a 404 page. for some reason there is a contact button on it as well which is strange

    #116859
     Radu
    Moderator
    This reply has been set as private.
    #118059
     hawwac
    Participant

    I’m not sure what you’re asking me

    #118060
     hawwac
    Participant

    I’m having an even bigger issue I just noticed. NONE of my customers are getting emails to confirm their address to register and therefore cannot become users. This is A BIG BIG BIG issue. I need it resolved asap. What can be causing these issues? Clearly it’s some bug.

    #118177
     Radu
    Moderator

    Hi,

    Please install and configure this plugin : https://wordpress.org/plugins/wp-mail-smtp/

    Cheers

    R.

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    #118314
     hawwac
    Participant

    And what configuration does it need exactly?

    #118318
     hawwac
    Participant

    Let me be more specific since I don’t think we’re getting anywhere like this.

    On the register page some of my customers have tried to sign up and say the are registered and all they have to do is confirm the email. Only they don’t get an email and they don’t become users on the site. When they try to sign up again using the same email it doesn’t allow them because it says they are already users on the site. However on the back end they are nowhere to be found as users.

    Now, can you please help me configure this problem because obviously the redirects aren’t working on both my register page AND membership button.

    I bought this PREMIUM theme in order for things to work on it and I’ve been having my share of trouble with it. I’d appreciate more specific and thorough solutions.

    Thanks.

    #118420
     Radu
    Moderator

    The problems with the email are nothing related to the theme rather is the environment/serve related, the plugin that i have provided you should be completed in their settings panel with an smtp server user and pass, if you complete these fields with correct details and still don’t send email contact your hosting company and ask them is your account has some problems with sending emails.

    Regarding the redirects maybe you will have to play with the settings in wp-admin -> theme options -> general settings -> miscellaneous -> Login redirect for Popup*
    and -> Homepage redirect

    I hope my reply is helpful

    Cheers

    R.

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