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Hi, I purchased and installed your Kleo theme earlier today for my second site. Once installed both of my sites and dashboards crashed. (screen went blank, unable to access anything). After searching many forums, I manually uninstalled and reinstalled all of my plugins one by one, including jetpack to see what the problem was. That’s when I discovered the revolution slider was the cause. Once removed my site was back up and I was able to access my dashboard. I did try reinstalling twice. Once from my dashboard and once with the .zip file manually. Both times it caused the same problem. It states that it is required for the theme to work properly, can you please advise? Thank you kindly.
Hi,
Please follow the next debugging procedure
Update the theme to latest version 4.0.4 and the afferent plugins, you can check the plugin update status from wp-admin -> appearance -> install plugins.
If this is useless please follow these steps to enable wp debug:
- Connect to your server by FTP
- Look in root directory of your WordPress install and open wp-config.php
- Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
COPY CODEdefine( 'WP_DEBUG', true );- After this line add this:
COPY CODEdefine( 'WP_DEBUG_LOG', true );WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).
Repeat the described actions and then check the debug.log file and let me know what error appears.
If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.
After you have disabled the plugins try to see if the error persists.
Cheers
Radu
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