This topic has 5 replies, 2 voices, and was last updated 8 years by Radu.

  • Author
  • #126159
     nigelevans
    Participant

    Hello,

     

    This is a message on my WD dashboard. I have had to disable WooCommerce as it was causing a conflict on several pages in including my blog. This is an urgent problem!

     

    Your theme (Kleo Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

     

     

    Please advise urgently,

     

    Thanks.

    #126246
     Radu
    Moderator

    Hi,

    Please wait until we release a new kleo theme version that will be compatible with latest woocommerce files.

    You can install a older version of woocommerce like 2.5

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #126887
     nigelevans
    Participant

    Hello,

    You promised that the latest version of Kleo would now be compatible with WooCommerce again. I have updated Kleo and switched the WC plugin back on and it is still causing an error to cause the “news central” page to show a white screen with just the logo. My host tells me that Woo Commerce is causing this conflict.

    Please advise urgently.,

    #127054
     Radu
    Moderator

    Hi,

    For the Kleo 4.0.8 version the changelog says

    Version 4.0.8 – 25.06.2016
    – NEW FEATURE: Introducing Modules. Added three components to enable/disable: Testimonials, Clients and Portfolio
    – NEW FEATURE: Customise blog image sizes for each type of blog display. See the new options in Theme options – Blog
    – Woocommerce 2.6 compatibility
    – Sensei 1.9 compatibility. Fixed duplicated titles and some styling
    – Visual composer 4.12 compatiblity
    – WooEvents admin metaboxes compatibility
    – Allow Post likes click also for later added content on page
    – Header top dropdown fix
    – Go Pricing tables updates fix

    So update theme to 4.0.8

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #129029
     nigelevans
    Participant

    You are not understanding my message. You said I needed to update to the latest version of Kleo in order to fix the HUGE problem between WooCommerce and the Blog Page. I have already done that and the problem is still there. I have Kelo 4.0.8 installed. If I activate the WooCommerce plugin, my blog page /news-central/ is blank. If I deactivate WooCommerce then the /news-central/ page is fine.

    Please help me fix this urgently, it is a HUGE problem for my site.

    #129055
     Radu
    Moderator

    Hi,

    The Kleo theme 4.0.8 it’s compatible with the latest version of woocommerce maybe the problem is in child theme ?

    Do you have child theme activated? it’s possible to have some rewritten templates in it.

    When the blank page is displayed try to de-activate child theme by activating the parent theme instead to de-activating woocommerce.

    Anyway please activate wp debug and reproduce the problem with the white page.

    Follow these steps to enable wp debug:

    •  Connect to your server by FTP
    • Look in root directory of your WordPress install and open wp-config.php
    • Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
    COPY CODE
    define( 'WP_DEBUG', true );
    
    •   After this line add this:
    COPY CODE
    define( 'WP_DEBUG_LOG', true );
    

    WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

    Repeat the described actions and then check the debug.log file and let me know what error appears.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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