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July 31, 2016 at 16:11 #130790brokenboxParticipant
Hi guys,
I’ve read through your “My site is slow. How to speed up my website?” troubleshoot article and agree that the server may offer too little resources, however I’d still like to give you feedback from my host companies tech support regarding the problem incase it helps you speed up the theme for everyone with some optimisation?
Their response:
“i have checked the server logs and I could see mod_fcgi errors for the site ‘socsa.org.za’. Please see below snippet.
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[Sun Jul 31 12:38:16.977053 2016] [fcgid:warn] [pid 28170] (104)Connection reset by peer: [client 41.242.175.130:64590] mod_fcgid: error reading data from FastCGI server, referer: http://socsa.org.za/wp-admin/nav-menus.php
—We have already increased the fcgi parameters to the maximum value allowed in our shared servers. Unfortunately, we cannot increase the values further. If the issue persists, you may contact a developer to assist in optimizing the site to resolve this issue.”
Is there anything you could do to increase the performance of the theme and eliminate this 404 error?
Kind regards
BrokenboxAugust 1, 2016 at 05:00 #130830LauraModeratorHello,can you share admin credentials so i can check it out?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
August 2, 2016 at 23:33 #131090LauraModeratorHello, as i see its a server issue, maybe your server is not enough. I suggest to migrate to maybe Hostgator 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
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