This topic has 3 replies, 2 voices, and was last updated 8 years by Laura.

  • Author
  • #130790
     brokenbox
    Participant

    Hi guys,

    I’ve read through your “My site is slow. How to speed up my website?” troubleshoot article and agree that the server may offer too little resources, however I’d still like to give you feedback from my host companies tech support regarding the problem incase it helps you speed up the theme for everyone with some optimisation?

    Their response:

    “i have checked the server logs and I could see mod_fcgi errors for the site ‘socsa.org.za’. Please see below snippet.


    [Sun Jul 31 12:38:16.977053 2016] [fcgid:warn] [pid 28170] (104)Connection reset by peer: [client 41.242.175.130:64590] mod_fcgid: error reading data from FastCGI server, referer: http://socsa.org.za/wp-admin/nav-menus.php
    —  

    We have already increased the fcgi parameters to the maximum value allowed in our shared servers. Unfortunately, we cannot increase the values further. If the issue persists, you may contact a developer to assist in optimizing the site to resolve this issue.”

    Is there anything you could do to increase the performance of the theme and eliminate this 404 error?

    Kind regards
    Brokenbox

    #130830
     Laura
    Moderator

    Hello,can you share admin credentials so i can check it out?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #130916
     brokenbox
    Participant
    This reply has been set as private.
    #131090
     Laura
    Moderator

    Hello, as i see its a server issue, maybe your server is not enough. I suggest to migrate to maybe Hostgator 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

Viewing 4 posts - 1 through 4 (of 4 total)

The forum ‘Bugs & Issues’ is closed to new topics and replies.

Log in with your credentials

Forgot your details?