This topic has 24 replies, 2 voices, and was last updated 8 years by mbfit.

  • Author
  • #131856
     mbfit
    Participant

    When I create User Groups, (I’ve made 2 so far testing), both times after step 1 I’m redirected to a page that says: “Are you sure you want to do this? Please try again.” That link at Please try again, redirects me back to step 1. So I cannot complete steps 2,3,4&5.

    The Group is created but I’m not given the other options, no cover photo etc.

    #131992
     Laura
    Moderator

    Please update the theme to latest version and the afferent plugins, you can check the plugin update status from wp-admin -> appearance -> install plugins.

    If this is useless please follow these steps to enable wp debug:

    •  Connect to your server by FTP
    • Look in root directory of your WordPress install and open wp-config.php
    • Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
    COPY CODE
    define( 'WP_DEBUG', true );
    
    •   After this line add this:
    COPY CODE
    define( 'WP_DEBUG_LOG', true );
    

    WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

    Repeat the described actions and then check the debug.log file and let me know what error appears.

    If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

    After you have disabled the plugins try to see if the error persists.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #132002
     mbfit
    Participant

    Hi thanks. I do not have the line define( ‘WP_DEBUG’, false ); in wp-config.php
    Can I add it in as is?

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );

    #132011
     mbfit
    Participant

    Hi I do have an error log in my root directory while I was working with the groups. Other issues have come up

    #132110
     Laura
    Moderator

    Hello, please attach the log as a text file 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #132152
     mbfit
    Participant

    Hi it seems to have recorded all my errors since the start of the theme purchase. It seems the majority of that is due to the fact that I have the theme in its own subdirectory and the index.php in the root.

    In that process I followed this page:
    https://codex.wordpress.org/Giving_WordPress_Its_Own_Directory

    though unsure if that effects creating user groups.

    Attachments:
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    #132240
     mbfit
    Participant

    “If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.”

    fyi I don’t have Visual Composer, K-elements as plugins? Don’t know what they are.

    Further with User Groups:
    I’m creating them with a single profile which has keymaster access. I’ve yet to explore with other profiles at the Subscriber level.

    After the failed process of the Group, it is created and when I go on the Group page I can access it through Manage. There I can update Cover photos etc.
    However the big issue is selecting the option to create a Forum.

    In the Forum itself is a SubForum I called Groups.
    When my profile selects to create a forum and put it into Groups the permalink to Group is changed. When I delete the User Group the entire SubForum is deleted.

    Example User group name is Test2. I create a forum for the Group under Groups in the public Forum. Permalink is changed in the public forum from http://www.iflwo.com/../../groups to http://www.iflwo.com/../../test-2

    #132241
     mbfit
    Participant

    Also can I paste in these lines:

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );

    to get a debug log, if so I will do that tonight.

    #132437
     Laura
    Moderator

    Hello, please share the log and admin access so i can check it out 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #132558
     mbfit
    Participant
    This reply has been set as private.
    #132876
     Laura
    Moderator

    Hello, can you share ftp too? Thanks you 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #132919
     mbfit
    Participant

    Hi Laura apologies for any inconvenience, I’m going to reinstall wp and keep the folder structure intact. I’ve found consist error messages with a lot of things I’m doing that seem to relate to those changes that I’ve done.
    After that I will see if I still have issues with the User Groups.
    Many Thanks!

    #133135
     Laura
    Moderator

    Hello, ok, let me know 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #133311
     mbfit
    Participant
    This reply has been set as private.
    #133586
     Laura
    Moderator

    Hello, password seems invalid, let me know 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #133591
     mbfit
    Participant
    This reply has been set as private.
    #133794
     Laura
    Moderator

    Hello, please open a chat with hosting support, ask them to temporarily disable Varnish.
    See if the problem persists, if it does, tell them to permanently disable it.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #133933
     mbfit
    Participant

    Hello, Bluehost had an option to stop Varnish and so I did and the Group creation process works thank you!
    So I assume I should leave Varnish no longer running?

    Since we are on Group topic, perhaps I will ask further questions here if you don’t mind.

    There are a few concerns playing around with the Groups.

    1. Within the Members Profile under My Groups there is a “What’s new in (Group Name), (Member name)?
    I’ve made several text posts and all seems well. When I upload an image, it posts but if it’s a long post with text it will have a “Read More” option to expand. However it sends it to separate page where you see only that post in its entirety and if you hit the back button to return to the Group the post is gone.

    I’ve uploaded images GroupPost1, 2,3,4 to show visual if it helps better.

    2. If I select “Create a Forum” and later delete the Group, the created Forum still stays in the Forum. Should that be removed as well? If not is there a way to have that removed when the Group is deleted?

    Thank you!

    Attachments:
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    #134235
     Laura
    Moderator

    Hello, those are questions related to buddypress, disable your plugins but buddypress, test if it happens, if it does, please contact buddypress support forum as they will know better what to do 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #134254
     mbfit
    Participant

    Ok thanks. What I would like to know really is that “Read More” link, is there a way to not have that implemented at all and just have any posts open as it would be like in a typical forum? And paged at a certain number of posts or is that still a BP question? Thank you.

    #134504
     Laura
    Moderator

    Its the buddypress functionality, i could hide the read more link with css. But the rest is not available

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #134644
     mbfit
    Participant

    Hi Laura thanks. How can I do this, that would be great.

    #134789
     Laura
    Moderator

    Hello, just add this to style.css of child theme 🙂

    COPY CODE
    
    .activity-read-more {
        display: none !important;
    }
    
    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #135667
     mbfit
    Participant
    This reply has been set as private.
    #135721
     mbfit
    Participant

    Ugh looking at the wrong place to create a ticket. Nvrmnd. Thanks

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