This topic has 3 replies, 2 voices, and was last updated 8 years by Laura.

  • Author
  • #133081
     marciereilly
    Participant

    Hi,

     

    I’m getting the following error when trying to update the theme:

    An error occurred while updating Kleo: Could not remove the old theme.

     

    #133152
     Laura
    Moderator

    Hello, you can download the new theme .zip and delete the old theme, then reinstall the new 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #133210
     marciereilly
    Participant

    Hi Laura – Thanks for your response. Understandably this is not a preferred approach. Are we expected to run into this problem every time there’s a new KLEO theme update? How does one troubleshoot this issue and address the root cause so that future updates are “easily” applied?

    Look forward to your feedback.

    #133342
     Laura
    Moderator

    Hello, this is not an usual error, you wont have issues updating the theme in the future, and if something happens, we will come with a fix asap 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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