cannot access wordpress menu controls after installing latest update.

Home Forums KLEO Bugs & Issues cannot access wordpress menu controls after installing latest update.

This topic has 6 replies, 2 voices, and was last updated 8 years by Laura.

  • Author
  • August 21, 2016 at 01:41 #133277
     bradley.fried
    Participant

    Since installing the latest update, when I try to access the WordPress menu control page, wordpress hangs and the page never opens.  If I turn off the Kleo theme, I can access the menu controls normally.  How can I fix this so that I can access the menu controls with the Kleo theme on?

    August 22, 2016 at 11:59 #133336
     Laura
    Moderator

    Please update the theme to latest version and the afferent plugins, you can check the plugin update status from wp-admin -> appearance -> install plugins.

    If this is useless please follow these steps to enable wp debug:

    •  Connect to your server by FTP
    • Look in root directory of your WordPress install and open wp-config.php
    • Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
    COPY CODE
    define( 'WP_DEBUG', true );
    •   After this line add this:
    COPY CODE
    define( 'WP_DEBUG_LOG', true );

    WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

    Repeat the described actions and then check the debug.log file and let me know what error appears.

    If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

    After you have disabled the plugins try to see if the error persists.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    August 23, 2016 at 03:50 #133468
     bradley.fried
    Participant

    Hi Laura,

    I followed your instructions. This is the contents of the debug.log created when I tried to access the WordPress menu controls. Note that I have not changed the active plugins since the recent updates to Kleo, and that the menu controls were working fine before the theme update.

    Brad

    [23-Aug-2016 09:40:51 Asia/Tokyo] PHP Notice: Undefined index: action in /home/tfl365/public_html/wp-content/plugins/ea-key-master/main.php on line 28
    [23-Aug-2016 09:40:51 Asia/Tokyo] PHP Notice: Undefined index: action in /home/tfl365/public_html/wp-content/plugins/ea-key-master/main.php on line 31
    [23-Aug-2016 09:40:51 Asia/Tokyo] PHP Notice: A session had already been started – ignoring session_start() in /home/tfl365/public_html/wp-content/plugins/ea-key-master/main.php on line 55
    [23-Aug-2016 09:40:51 Asia/Tokyo] PHP Notice: Undefined index: page in /home/tfl365/public_html/wp-content/plugins/ea-key-master/admin/admin.php on line 31
    [23-Aug-2016 09:40:51 Asia/Tokyo] PHP Notice: Undefined index: action in /home/tfl365/public_html/wp-content/plugins/ea-key-master/admin/admin.php on line 33
    [23-Aug-2016 09:40:52 Asia/Tokyo] PHP Notice: DAP_LoginLogout で呼び出された WP_Widget のコンストラクターメソッドはバージョン 4.3.0 から非推奨になっています。代わりに

    COPY CODE
    __construct()

    を使ってください。 in /home/tfl365/public_html/wp-includes/functions.php on line 3766
    [23-Aug-2016 09:40:52 Asia/Tokyo] PHP Notice: DAP_ProductLinks で呼び出された WP_Widget のコンストラクターメソッドはバージョン 4.3.0 から非推奨になっています。代わりに

    COPY CODE
    __construct()

    を使ってください。 in /home/tfl365/public_html/wp-includes/functions.php on line 3766
    [23-Aug-2016 09:40:52 Asia/Tokyo] PHP Notice: EAKeyMaster_Widget_ManagerForm で呼び出された WP_Widget のコンストラクターメソッドはバージョン 4.3.0 から非推奨になっています。代わりに

    COPY CODE
    __construct()

    を使ってください。 in /home/tfl365/public_html/wp-includes/functions.php on line 3766

    August 23, 2016 at 03:56 #133469
     bradley.fried
    Participant

    Please see the attached .TXT file for details of debug.log

    Attachments:
    You must be logged in to view attached files.
    August 24, 2016 at 07:47 #133611
     bradley.fried
    Participant

    I am under some time pressure to fix this and I have not heard back from you for more than 24 hours. Can I roll back to Kleo 4.0 since it didn’t have the broken menu controls issue? Can you give me a download link to that version?

    Thanks,

    Brad

    August 25, 2016 at 00:13 #133745
     bradley.fried
    Participant

    Apache update fixed the problem. Thanks.

    August 28, 2016 at 23:10 #134119
     Laura
    Moderator

    Glad you could resolve it! If you need anything let me know

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)

The forum ‘Bugs & Issues’ is closed to new topics and replies.

Support Hours Our support team is available from Monday to Friday during regular office hours ( East European Time ). Please allow up to 48hrs so we can review your request and respond.
License info One theme purchase allows you to use it only on one WordPress install, so each new install requires a new license. We thank and appreciate everyone for their purchase as it allows us to keep supporting and releasing new updates.
wp-theme-installation-service

©2024 SeventhQueen - Powered by KLEO Theme

Terms & conditions | Privacy Policy

Log in with your credentials

Forgot your details?