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Hello, I just purchased the kleo theme and I am testing on a xampp local server,with wordpress 4.6.1.
At first things were working smoothly yet after a few hours i faced a white screen all of a sudden.
I did not alter the theme functionality and was only experimenting in the kleo theme settings options in the admin panel.
I tried to switch from the child theme to the main theme and now i dont get a white screen but chrome dispalys the error ” The site cannot be reached connection error ”
I f i disable the k elements plugin the page loads yet breaks the shortcode functionality and the page looks like a mess.
I can confirm my local host is working properly and i have several other themes and wordpress installs running without any issues, my php memory limit is configured already. Restarting apache and mysql does not make any difference. Restarting the computer clearing the broswer cache or changing different browsers firefox internet epllorer etc all show the same error.
Has this issue been reported by other users or are there any known issues so far with the new kleo 4.1.4 update and wordpress 4.6.1 ?
I am running on a deadline and would appreciate any help regarding this issue and was wondering what is causing it.
Note: I am running xampp on a Ramdisk with sql apache wordpress running off the ramdisk, I create an image of the ramdisk which i can roll back at any time if any errors occur. This is a tried and tested method which has always worked for me without any issues. I tried rolling back the image which I made prior to any issues, yet that does not solve the problem. The error it seems is not an issue with any files being changed since i have rolled back to a fresh install of the kleo theme and database. All other instances and local installs of other themes/ websites are still functioning normally.
Thanking you for your time and help,
Sincerely,
Sameer Ali
Update: Regarding the following:
I tried to switch from the child theme to the main theme and now i dont get a white screen but chrome dispalys the error ” The site cannot be reached connection error ”
This error was due to the fact i added a “output_buffering=on;” to php.ini which I read would fix white screen issues but only made things worse. It is unrelated to the real problem. after removing the line i am still facing the white screen. I notice if i roll over the header area the menu interaction is taking place and drop down menus are showing yet there is no styling and the page is absolutely blank.
Hi,
Try to move to a real hosting environment there it should be ok without any error, the latest KLEO + WP and plugins updated there are no problems but you can enable wp debug to check what’s going on
Please update the theme to latest version 4.1.4 and the afferent plugins, you can check the plugin update status from wp-admin -> appearance -> install plugins.
If this is useless please follow these steps to enable wp debug:
- Connect to your server by FTP
- Look in root directory of your WordPress install and open wp-config.php
- Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
COPY CODEdefine( 'WP_DEBUG', true );- After this line add this:
COPY CODEdefine( 'WP_DEBUG_LOG', true );WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).
Repeat the described actions and then check the debug.log file and let me know what error appears.
If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.
After you have disabled the plugins try to see if the error persists.
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solutionHi, does this happen on a particular page, frontend and backend?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Apologies for not replying sooner, Just wanted to confirm the issue was resolved and the error was due to corruption of the data on my local server and unrelated to the kleo theme which is working perfectly. It seems the issue was due to corruption of the database on my xampp local server due to power outage which caused loss of data. Thankyou for the support and apologies again for not following up on the ticket sooner.
This ticket is ResolvedOk then
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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