This topic has 37 replies, 3 voices, and was last updated 7 years by Radu.

  • Author
  • #139801
     callixa
    Participant

    Hi!

    Can you explain me, why does sign up button show only user name, email, name and password fields? I set up much more mandatory profile fields at “Base/Primary”.

    How can I fix this?

    Attachments:
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    #139864
     Laura
    Moderator

    Hello, they will appear at the Registration page, not at the popup. Because what you changed is the registration page of Buddypress, and that pppup is made by the theme with predefined fields, that popup will redirect to the registration page

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #139882
     callixa
    Participant

    Well, it doesn’t redirect for some reason. How can I change that? Or how can I make it to redirect to registration page? Thank you.

    #140255
     Laura
    Moderator

    If you set the register page correctly it should redirect
    Go to Settings > Buddypress and set register page and other pages
    If it doesnt work,check your permalinks, they should be at post name.
    If still have the issue, try to deactivate some plugins and try again

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #140282
     callixa
    Participant

    That’s the thing – everything looks to be set fine (see attachments). But when I click on register page – it sends me to homepage for some reason. Why do you think this is happening?
    Thanks

    Attachments:
    You must be logged in to view attached files.
    #140596
     callixa
    Participant
    This reply has been set as private.
    #140807
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #140923
     callixa
    Participant

    Ok thanks waiting for the response

    #140976
     Radu
    Moderator

    Maybe because you are logged ?

    Try to see register page unlogged

    Let me know

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #140979
     callixa
    Participant

    Hello, Radu.

    I just tried – but the same window pups out, with only few fields to fill (see attached). I would like to be redirected to register form where mandatory fields are required to fill, those which I created at “Users Profile Fields” base.

    Attachments:
    You must be logged in to view attached files.
    #140994
     callixa
    Participant

    I mean, the main problem I addressed here and the reason I opened ticket – that sign up button does not redirect user to register page.
    Regarding register page itself – you are right it was redirecting me to home page because I was logged in:).

    So now how do I make the sign up button to redirect user to register page?
    Thank you!

    #141178
     Radu
    Moderator

    By default the sign-up button will opens this pop-up : https://drive.google.com/file/d/0Bxo5b6iHWRMwcEtSSGVlb2Z2SG8/view

    So you want to go to register page after you click that ?

    Cheers
    R.

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    #141196
     callixa
    Participant

    Yes Radu, that’s exactly what I want. I want users to be redirected to register form with all fields that I require at Profile Fields Base. Thank you!

    #141383
     Radu
    Moderator

    I see also the behavior that you describe here, completing the fields from pop-up and it directly registers you instead of redirecting to /register page to complete the rest of the fields, for this matter please de-activate all plugins except BuddyPress and also de-activate the child theme and test this again

    Let me know

    Cheers
    R.

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    #141403
     callixa
    Participant

    Hello Radu
    I just did what you advised, I deactivated all plugins except BuddyPress, I deactivated the theme. But nothing changed after I activated all back. SignUp button still doesn’t redirect to register page.
    Please, advise.
    Thank you.

    #141497
     Radu
    Moderator

    You should test the behaviour with all of these except buddypress de-activated, if you have done that provide FTP to investigate further

    Cheers
    R.

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    #141579
     callixa
    Participant
    This reply has been set as private.
    #142224
     Radu
    Moderator
    This reply has been set as private.
    #142228
     callixa
    Participant
    This reply has been set as private.
    #142431
     Radu
    Moderator

    Hi

    It seems to be a theme bug, please let us some time to investigate and to fix this

    I will add this to bug list and we will be fixed in 1-2 weeks max

    Cheers
    R.

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    #142556
     callixa
    Participant

    Ok, thank you Radu.

    #142596
     Radu
    Moderator

    No problem, we will let you know

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #144852
     callixa
    Participant

    Hi Radu.
    It’s been three weeks already. Do you have any news?

    #144913
     Radu
    Moderator

    Hi,

    This is still in the bug list we will add a new note about this in our bug tracking system

    We will let you know

    Cheers
    R.

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    #144915
     callixa
    Participant

    Ok Radu,
    Really waiting for the response.

    #145035
     Radu
    Moderator

    Ok we will let you know

    Cheers
    R.

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    #146181
     callixa
    Participant

    Dear Radu,
    Can you please contact your colleagues from IT and ask them how long will it take to fix this problem? I need to know the time frames. It’s taking too long.

    #146350
     Radu
    Moderator

    Hi,

    Tomorrow we will release a new sweetdate theme update that will fix this

    Cheers
    R.

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    #154657
     callixa
    Participant

    Hi Radu, theme was updated but the problem is still there. Your suggestions?

    #154658
     callixa
    Participant

    Just to remind: I need a SIGN UP button click to redirect for registration page.

    #154687
     Radu
    Moderator

    Hi,

    If you want to be redirected to register page when you click on signup you should copy this file : /wp-content/themes/sweetdate/header.php

    to child theme in this path : /wp-content/themes/sweetdate-child/

    Then in child theme follow the instructions form photo

    Cheers
    R

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    #154704
     callixa
    Participant

    Thank you Radu!
    It worked!

    #154898
     Radu
    Moderator

    Great

    You’re welcome

    Cheers
    R.

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    #155665
     callixa
    Participant

    Radu,
    sorry to bother again.
    I’ve just noticed, when clicking Log In button it shows this menu (see pic attached).
    How to redirect “Create New Account” button to register page as well?
    Thank you.

    Attachments:
    You must be logged in to view attached files.
    #155671
     callixa
    Participant

    never mind, sorry

    #155754
     Radu
    Moderator

    Did you have figured out ?
    Cheers
    R.

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    #155847
     callixa
    Participant

    Not really:)
    But now at least it redirects to register page with mandatory fields after you click “create profile”. So, it’s fine lie that

    #155849
     Radu
    Moderator

    Ok then

    Cheers
    R.

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