Can’t verify purchase credentials via theme panel

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This topic has 3 replies, 2 voices, and was last updated 9 years by Radu.

  • Author
  • October 31, 2016 at 13:22 #142186
     alsitn
    Participant

    Hi all,

    I’ve tried to register your theme on my wp install via KLEO Welcome panel but it says that key and envato username don’t match.

    Help please.

    Best,

     

    – Luca

    November 1, 2016 at 18:45 #142425
     Radu
    Moderator
    Make sure to not paste the purchase code instead API KEY follow this docs and re try : https://themeforest.net/help/api Let me know Cheers R.
    November 2, 2016 at 04:41 #142508
     alsitn
    Participant
    Not marked as solution
    November 2, 2016 at 20:47 #142591
     Radu
    Moderator
    Not marked as solution
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Support Hours Our support team is available from Monday to Friday during regular office hours ( East European Time ). Please allow up to 48hrs so we can review your request and respond.
License info One theme purchase allows you to use it only on one WordPress install, so each new install requires a new license. We thank and appreciate everyone for their purchase as it allows us to keep supporting and releasing new updates.

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