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Suddenly the main sidebar is showing on my home page on the right. I have sidebar turned off, but no matter what I do, it’s showing….and even appearing over the home page slider. I have cleared the cache, several times and checked other browsers, and same issue. See attached screenshot. It was fine all day, and all I did was change one image on the page and when I checked the image the side page was there and screwing up the formatting of the page. I even changed the image back to the old image, to see if that had something to do with it, but did not fix the issue.
Until the issue gets fixed, I have reverted the home page back to my old home page. So the issue is located here (this was my home page previously): http://www.freedomleaf.com/freedom-leaf-magazine/
It seems to have to do with issuu and embedding their iframe code on a page. I just did it here: http://www.freedomleaf.com/freedom-leaf-ezines/ where we’ve never had a problem before, now all of a sudden when I embedded the latest issue on this page, it’s doing the same thing now.
This is the code, not that it should matter really, since never before had there been an issue with it:
<iframe width=”100%” height=”469″ src=”//e.issuu.com/embed.html#19776705/40659901″ frameborder=”0″ allowfullscreen></iframe>
And I tried just deleting the code from issuu.com on the /freedom-leaf-magazine page and it didn’t fix the issue
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
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Always happy to help you 🙂
Hi,
The problem is how you have placed that slider, how you have place it there ?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHow have I placed the slider? I didn’t touch the slider and it was working fine. All I did was update the iframe code (in the raw HTML VC element) from issuu.com (which embeds the latest digital issue of our magazine on the home page) and an image next to it. Prior to this the page and slider worked fine. I also changed the the raw html and image back to what it was before, and that did not fix the problem.
Furthermore, after this happened, and after submitting this ticket. I needed to also embed a copy of our digital issue on our ezines page (http://www.freedomleaf.com/freedom-leaf-ezines/ ) and it did the same thing. This page should not have a side bar and suddenly the side bar appears and won’t go away. And this page has no slider on it.
I see that the sidebar it looks normally :
and if the sidebar appears where it shouldn’t appear please check the page in backend and set page template full width !!
Then empty all caches
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu:
A. Please read original post for this issue, as the side bar is not showing like it normally would had I set the settings to show a sidebar (see screen shot). You say the side bar is appears normally? How is that, when the side bar is showing on top of the slider? And the page appeared fine prior to adding the iframe code in the raw HTML element box. And now this issue has happened on two different pages, while all other pages are fine and do not show a side bar.
B. I don’t have that option, to set the page to full width. The site is set at wide though. And only blog posts show the side bar. No other page shows the side bar. See screen shot
I see i cannot figure out provide admin credentials in a private reply, how you have placed the slider there ?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
Please for inner pages create a new slider and choose auto not full width and use it only on inner pages not same slider as home or you can do that but using auto option.
The full width option causes that view problem if you will put auto will show ok.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu,
Again…please read the original post! This is NOT FOR AN INNER PAGE! The only reason it is an inner page now is because it is taking this long to fix the issue and I can’t have that broken page as our home page. So the page that is currently the home page is only temporary. The page /freedom-leaf-magazine is normally our home page and the issue happened when it was our home page.
Nonetheless, I still tried it, despite it not making sense in regards to this issue, and what it did is make the slider now fit WITH THE SIDE BAR. I DON’T WANT THE SIDE BAR ON THE PAGE. What it seems like you’re trying to solve for me is how to not make the side bar appear on top of the slider…..which I don’t care about. I don’t want the side bar on the page in the first place. And simply changing the slider setting from “full width” to “auto” is not going to fix this bug.
Furthermore, /freedom-leaf-ezines/ doesn’t even have a slider on the page….so how is this issue even related to Slider Revolution??
I see… sorry
If the page template missing
It means that one of your plugins or child theme removes the page templates, so de-activate plugins one by one to identify who removes this.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOK…I deactivated all plugins and issue still remained. So somehow page template was removed from child theme. How do I get it back? Thanks
Re-upload theme files over the existing files or simply delete the theme and upload and activate it
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionChild theme or parent? And if it’s the child theme, will I lose any custom CSS work? I assume if it’s parent theme I am re-installing I shouldn’t lose any custom CSS, yes?
Thanks
The parent,
Nope, you won’t loose CSS work if you re-upload parent theme files over the existing parent theme files.
Anyway perform a database and files backup for any case.
R.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOK..tried that. It didn’t work. I downloaded a fresh copy of the theme from my Theme Forest acct, unzipped it, then via FTP deleted all the files in the current Kleo parent folder, then copied over all the files and folders from the fresh copy. Didn’t change anything.
And now I stupidly made a minor change to the current home page, and when I saved it now the widget sidebar issue is appearing there. Seems to happen on any page in which I make any kind of change then save it.
I see, it’s possible one of your plugins can interfere with that
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionWell I tried that too, before updating the Kleo parent theme files. I disabled all of the plugins at once and cleared the cache…problem still remained. I think the page template is missing for sure. Just not sure why reinstalling theme didn’t fix the problem.
The thing is : on my kleo install it works normally and if you know exactly the steps to can reproduce on our environment i can investigate further if there it’s a real problem.
From my point of view I’m sure that it’ss related to some plugins or some modifications in child theme.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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