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Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi,

Please enable wp debug to check if there it’s some fatal error, the procedure it’s below.
Beside this, you can install the p3 profiler plugin to can identify what plugin causes the higher load https://wordpress.org/plugins/p3-profiler/

Steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

define( 'WP_DEBUG', true );

•   After this line add this:

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers