This topic has 14 replies, 3 voices, and was last updated 8 years by Radu.

  • Author
  • #147485
     Gdaily1
    Participant

    I have had issues when trying to add more than two images to a gallery. When I try to add a 3rd image, the system hangs and does not add.

    I have not yet published my site.

    #147608
     Laura
    Moderator

    Hello, what image gallery? Can you share a screenshot?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #147683
     Gdaily1
    Participant

    I have been trying to create an image carousel and add multiple images. I can only add 2 images and when I try to add more the Add Images Button grays out and does not allow any additional images to be added. I have tried multiple images of various sizes and have had no luck.

    Screen Shots are attached.

    Thanks,

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    #147864
     Laura
    Moderator

    Hello, can you share access so i can test it? 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #147888
     Gdaily1
    Participant
    This reply has been set as private.
    #147991
     Laura
    Moderator

    Hello, i see the issue, please try to deactivate other plugins and try again, if not working try it with wordpress main theme
    Let me know 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #148012
     Gdaily1
    Participant
    This reply has been set as private.
    #148175
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #148224
     Radu
    Moderator

    Hi,

    Most probably your issue it’s somehow related to those errors :

    All your modifications that you made in page backend are processed thru admin ajax and if the admin-ajax fails to load the theme and will not ok, my suggestion it’s to enable wp debug to see what causes this, but before debugging procedure (it’s below) de-activate all plugins except K-elements and Visual Composer, purge cache then try again, if the problem continue to appears follow the debug procedure.

    Steps to enable wp debug:

    •  Connect to your server by FTP
    • Look in root directory of your WordPress install and open wp-config.php
    • Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
    COPY CODE
    define( 'WP_DEBUG', true );
    
    •   After this line add this:
    COPY CODE
    define( 'WP_DEBUG_LOG', true );
    

    WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

    Repeat the described actions and then check the debug.log file and let me know what error appears.

    If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

    After you have disabled the plugins try to see if the error persists.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #148232
     Gdaily1
    Participant
    This reply has been set as private.
    #148532
     Radu
    Moderator

    Hi,

    Can you please provide the FTP login details in a private reply to take a closer look ?
    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #148533
     Gdaily1
    Participant
    This reply has been set as private.
    #148749
     Radu
    Moderator

    Hi,

    I cannot identify something wrong with the theme and i think the problem it’s somehow related to the server because the kleo theme and scrips cannot load the resources and it gives this error code : 502 and 503 and from what i see on the godaddy help area : https://uk.godaddy.com/help/website-errors-503-service-temporarily-unavailable-5089 it’s related to the server resources allocation.

    Please read their article for that error, and you can try to open a ticket on their technical support to check if there is something from their side.

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #148895
     Gdaily1
    Participant
    This reply has been set as private.
    #148937
     Radu
    Moderator

    Hi,

    I saw the .ini file the settings from file are ok to can KLEO run, but from my point of view the problem I think it’s caused by the resources (CPU) of the account that you have, you can ask the GoDaddy support to move you 1 day to a shared hosting environment (not WordPress managed) to test how it works.

    The GD support should tell you if those errors are caused by a limitation of some resource, you can ask them to if that errors 502,503 are caused by the CPU limit ?

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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