This topic has 14 replies, 3 voices, and was last updated 9 years by 
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I have had issues when trying to add more than two images to a gallery. When I try to add a 3rd image, the system hangs and does not add.
I have not yet published my site.
Hello, what image gallery? Can you share a screenshot?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionI have been trying to create an image carousel and add multiple images. I can only add 2 images and when I try to add more the Add Images Button grays out and does not allow any additional images to be added. I have tried multiple images of various sizes and have had no luck.
Screen Shots are attached.
Thanks,
Hello, can you share access so i can test it? 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi Laura,
I have granted you access to the site.
I created a page called “Test” that you can use.
Website: http://9d3.aec.myftpupload.com/wp-admin/
http://9d3.aec.myftpupload.com/wp-admin/
User Name: support-site@seventhqueen.com
PW: Laura*SQS12+
Greg
703-608-5246 Central Time Zone. I am in Austin Texas if you need to call.Hello, i see the issue, please try to deactivate other plugins and try again, if not working try it with wordpress main theme
Let me know 🙂Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi Laura, I am still having no success. The basic WP theme does not have an image carousel, as that came with my purchase from your company and the Kleo theme. I deactivated plugins and still have the same issue. Please help as this has been almost a week with no solution.
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
Most probably your issue it’s somehow related to those errors :
All your modifications that you made in page backend are processed thru admin ajax and if the admin-ajax fails to load the theme and will not ok, my suggestion it’s to enable wp debug to see what causes this, but before debugging procedure (it’s below) de-activate all plugins except K-elements and Visual Composer, purge cache then try again, if the problem continue to appears follow the debug procedure.
Steps to enable wp debug:
- Connect to your server by FTP
- Look in root directory of your WordPress install and open wp-config.php
- Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
COPY CODEdefine( 'WP_DEBUG', true );- After this line add this:
COPY CODEdefine( 'WP_DEBUG_LOG', true );WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).
Repeat the described actions and then check the debug.log file and let me know what error appears.
If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.
After you have disabled the plugins try to see if the error persists.
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHello, I followed your instructions and I still have the same issue. I received the following in the error log.
[28-Dec-2016 17:28:05 UTC] PHP Notice: class-wp-upgrader-skins.php is deprecated since version 4.7.0! Use class-wp-upgrader.php instead. in /home/content/p3pnexwpnas01_data02/95/3757095/html/wp-includes/functions.php on line 3911
[28-Dec-2016 17:28:07 UTC] PHP Notice: Undefined variable: wp_embed in /home/content/p3pnexwpnas01_data02/95/3757095/html/wp-content/themes/kleo/lib/theme-functions.php on line 1478I do not have the plugin “Paid Membership Pro”
The errors above appeared immediately before I tried to load more images via the image carousel to a page. No additional errors appeared after I tried to use the image carousel. But still was not able to load more than 2 images.
Hi,
Can you please provide the FTP login details in a private reply to take a closer look ?
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
I cannot identify something wrong with the theme and i think the problem it’s somehow related to the server because the kleo theme and scrips cannot load the resources and it gives this error code : 502 and 503 and from what i see on the godaddy help area : https://uk.godaddy.com/help/website-errors-503-service-temporarily-unavailable-5089 it’s related to the server resources allocation.
Please read their article for that error, and you can try to open a ticket on their technical support to check if there is something from their side.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionI have talked to GoDaddy and they said it the issue is most likely related to the settings in the info.php initiation file or that they need to be updated for the Kleo theme. I am using Managed Word Press hosting which may have different settings that are required for the info.php file or the info.ini file.
Have you tried to change the settings or ensured that the settings are correct for a Managed WordPress site?
They provided this link. http://help.secureserver.net/article/8913?locale=en&ci=4606
Thanks,
Greg
Hi,
I saw the .ini file the settings from file are ok to can KLEO run, but from my point of view the problem I think it’s caused by the resources (CPU) of the account that you have, you can ask the GoDaddy support to move you 1 day to a shared hosting environment (not WordPress managed) to test how it works.
The GD support should tell you if those errors are caused by a limitation of some resource, you can ask them to if that errors 502,503 are caused by the CPU limit ?
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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