This topic has 5 replies, 2 voices, and was last updated 7 years by Laura.

  • Author
  • #150548
     bbisous
    Participant

    i cant take a profile photo, this is the error message:

    Video error. Please upload a picture instead.

    #150666
     Laura
    Moderator

    Hello, can you share access so i can check it out?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #150734
     bbisous
    Participant
    This reply has been set as private.
    #151022
     Laura
    Moderator

    Hello, i do not see the camera option, did you turn it off or hide it?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #151090
     bbisous
    Participant

    HI, no i didnt turn off ,or hide,
    when i click on profile photo ,i have 2 option: upload a photo or take a photo.
    but when i click on capture a photo ,it say “Video error. Please upload a picture instead.”

    #151484
     Laura
    Moderator

    Hello, there is no take a photo option for me, maybe only you can see it. Try to disable all plugins but buddypress and see if it works, if not, try with a wordpress default theme, let me know 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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