This topic has 9 replies, 3 voices, and was last updated 7 years by Radu.

  • Author
  • #150796
     leahh
    Participant

    Hi,

    This used to work fine, but now whenever whenever I try to fill out the registration form – when I click the “Complete Sign Up” button, it just goes back to the top of the page.  It does not create a new user, show a success message, or send any emails.

    I have changed to a default theme (Twenty Fifteen) and deactivated all plugins except for Buddypress and the issue remains.

    I have recently changed from http to https if this may cause an issue – but the register page is not showing any errors on this front.

    I have updated permalinks since then too.

    Thanks

    #150844
     Laura
    Moderator

    Hello, have you tried https://wordpress.org/plugins/ssl-insecure-content-fixer/ ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #150859
     leahh
    Participant
    This reply has been set as private.
    #151037
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #151353
     Radu
    Moderator

    YEs, of this the issue it happens also using wp default theme can isn’t related to our theme.

    Try to update wordpress + buddypress to latest versions and check again, also from what i see the there are some errors in browser console

    Also make sure in wp-admin -> settings -> buddypress -> pages to have register page assigned.

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #151418
     leahh
    Participant

    Hi – thanks for your reply.
    All is up to date, and I have worked through the Console errors that I can.
    I have reloaded the Google Maps API and this seems to have fixed some issues too.

    The only remaining ones on the Register page being a fontawesome issue within the Sweetdate theme – and and issue with Google Maps and XProfile. Are you able to assist with either of these, because as yet, the register button is still not working…

    Also – on the Members Profile pages, when I upload a new profile images, they load over http instead of https. Do you know how this is fixed within the settings?

    Thanks for any help you can provide

    #151420
     leahh
    Participant

    Profile pictures issue is resolved.
    Other issues still remain.
    Thanks

    #151534
     Radu
    Moderator

    Hi,

    Please check the following especially disablign all plugins except the buddypress and also the chidl theme.

    Do you have the latest version of WordPress ? If not update those

    Do you have the latest version of Kleo theme ? If not update those

    Do you have the latest version of plugins installed ? If not update those

    If you de-activate all plugins it works ? if yes enable back plugins one by one to identify what causes this.

    If you de-activate the child theme it works ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #151552
     leahh
    Participant

    Hi,

    To confirm – when the only plugin is Buddypress and the Twenty Fifteen theme is active, I still have this issue. I have the latest version of everything loaded.

    Thanks

    #151554
     Radu
    Moderator

    In this case it means that this doesn;t have nothing to do with the Kleo theme
    Try to re-install buddypress and wp

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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