Dropdown menu doesn't show at certain resolution changes

This topic has 8 replies, 3 voices, and was last updated 7 years by annamason.

Author
February 2, 2017 at 12:55 #151721

annamason
Participant

Hi, this is an issue on school.annamasonart.com, but I am also able to replicate it on your demo site at https://seventhqueen.com/themes/kleo/members/kleoadmin/#

It was reported by a user on an ipad, and chrome dev tools replicate the issue when emulating an ipad.

The issue – dropdown menus do not show if the page was loaded in portrait, but then the user switches to landscape. See screenshots. Kleo1.png shows the dropdown menu firing correctly. Kleo2.png shows the dropdown menu not firing correctly, after the page was loaded in portrait, then switched to landscape. It appears to be related to the js added class “open”.

To replicate:

1. Open the page and emulate ipad in dev tools.

2. Rotate the page to portrait and reload.

3. Rotate the page back to landscape and click the dropdown menu.

Please fix as this is causing issues for our users.

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February 3, 2017 at 10:10 #151800

Laura
Moderator

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

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Always happy to help you 🙂

February 3, 2017 at 18:41 #151903

Radu
Moderator

Hi,

Please take a look i haven’t been able to reproduce that

https://drive.google.com/file/d/0Bxo5b6iHWRMwYXhQWWJpWGNEMTQ/view

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

February 3, 2017 at 19:50 #151912

annamason
Participant

Hi,

I’m still seeing it here https://drive.google.com/file/d/0B-udXDgqVOWYa2lPU2plZjVVUFk/view?usp=sharing

I’m on Windows 10, chrome version 56.0.2924.87 but users are reporting it initially from ipads.

Is there any other information I can give to help?

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February 6, 2017 at 15:48 #152120

Radu
Moderator

I see in this case i will add this bug to buglist and we will let you know when it’s done

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

February 6, 2017 at 15:57 #152123

annamason
Participant

Thanks Radu, that’s really helpful.

Are you able to give me a rough timescale for this (days/weeks/months)?

We have customers who pay for access to our website and they are being impeded from using it on iPad, so I need to try to get a resolution for them as soon as possible.

Thanks again,

Anna

February 8, 2017 at 13:34 #152340

annamason
Participant

Hi there, please could I get an update on the likely timing of this bug fix?

Thanks

February 10, 2017 at 15:51 #152627

annamason
Participant

Hello, still waiting for an update on when you think you will be able to fix this bug that is affecting my users?

Thanks.

February 14, 2017 at 14:07 #152981

annamason
Participant

Hello, please could you update me on when this fix will be done – I really need to report back to my website users.

Thanks

Anna
Author

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