This topic has 17 replies, 3 voices, and was last updated 7 years by Radu.

  • Author
  • #154163
     FeaturE2870
    Participant

    Hello out there!

    The Community we have build up the last months is small but tghey are working hard. They are happy about the System an the awesome theme but before we roll out the system for a big number of users we have to solve some bugs.

    Problem with Filtering Groups in Member Profile Navi.

     

    The Link “Groups” does not lead to
    https://www.generationearth.at/en/members/feature/groups/  (href of the a tag)
    but to https://www.generationearth.at/en/groups/
    So the Profile Navigation is lost and all groups are shown.

     

    Screenshots:
    memberprofile_Link_Groups.PNG
    resultpage_memberprofile_Link_Groups.PNG

     

     

     

    Problem with Filtering Groups in Group Profile Navi.

     

    The Link “Groups” does not lead to
    https://www.generationearth.at/en/members/feature/groups/ (href of the a tag)
    but to https://www.generationearth.at/en/members/
    So the Profile Navigation is lost and all members are shown

     

     

    Screenshots:
    groupprofile_Link_Members.PNG
    resultpage_groupprofile_Link_Members.PNG

     

    Best wishes

    Andreas

     

    Attachments:
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    #154278
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #154366
     Radu
    Moderator

    Hi,

    I’m unable to view the member’s page it redirects me to homepage maybe I should login ?

    did you have all things updated like WordPress and rest of the plugins? You can check for the plugin updates from wp-admin -> appearance -> install plugins.

    If you de-activate child theme the website works ok ? Let me know

    Cheers
    R.

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    #154378
     FeaturE2870
    Participant
    This reply has been set as private.
    #154395
     Radu
    Moderator
    This reply has been set as private.
    #154417
     FeaturE2870
    Participant
    This reply has been set as private.
    #154593
     Radu
    Moderator
    This reply has been set as private.
    #156405
     FeaturE2870
    Participant
    This reply has been set as private.
    #156409
     FeaturE2870
    Participant
    This reply has been set as private.
    #156520
     Radu
    Moderator

    Hi,

    The group page can be defined at wp-admin -> settings -> buddypress -> pages -> groups

    Choose your desired page there, but it’s recommended to have /groups/ page instead of /members/feature/groups/

    This link: https://www.generationearth.at/en/members/feature/groups/ it redirects me to the https://www.generationearth.at/en/groups/ page

    Also the page it’s empty not displayed nothing

    On my profile all navigations are displayed

    Let me know what navigation missing cuz I cannot figure out.

    Related to the white group page, try to de-activate child theme and disable all plugins excluding BuddyPress and check again

    Let me know

    Cheers
    R

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    #156710
     FeaturE2870
    Participant

    Hi,

    i have tested and the groups view is Ok (screenshot)
    But when i click the link Groups in my Profile (2. screenshot)
    the profile manue disappears an not the suggested 2 Groups are displayed but all groups.

    the same problem we see at the Group Profile
    Please accept my friendship, then i can add you to the test group 😉
    When i cklick the “members” Link (wher also the right number of members
    of the group is displayed), the Group Profile Menu disappears and not the 2 Members
    of he group are shown but all members of the community. (3. screenshot)

    Attachments:
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    #156837
     Radu
    Moderator

    Hi,
    I’ve accepted, for me the groups’ page it’s not displayed it’s just a white page

    And if I want to access my groups link from my profile I’m redirected to general groups page domain.com/groups/

    In this kind of cases when a empty white page it’s displayed it’s recommended to enable wp debug to see if there it’s some errors. (procedure will be paster below)

    Let me know if you de-activate the child theme you encounter the issue that you describe !?

    Steps to enable wp debug:

    •  Connect to your server by FTP
    • Look in root directory of your WordPress install and open wp-config.php
    • Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
    COPY CODE
    define( 'WP_DEBUG', true );
    
    •   After this line add this:
    COPY CODE
    define( 'WP_DEBUG_LOG', true );
    

    WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

    Repeat the described actions and then check the debug.log file and let me know what error appears.

    If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

    After you have disabled the plugins try to see if the error persists.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #156878
     FeaturE2870
    Participant

    Hi Radu,

    ok, i think the problem is the very strict way we have configured the system and the 2 languages.

    1. Please change Language to DE in this language the Page Groups is OK
    (we are working on the last language problems with WPML and are hopeful …)

    2. Therefore i have sent you a invitation to a Test Group today. Please join the Group.

    Hope this will make the way free, so that you can see
    what have tied to show you.

    Thank you for your decription to analyse the bug by the debug mode.
    i have to discuss this with my customer, because we are online.

    Best wishes
    Andreas

    #157085
     Radu
    Moderator

    Hi,

    If you run multilanguage you should have this plugin installed : https://srd.wordpress.org/plugins/buddypress-multilingual/

    This plugin can fix your issue if you using WPML.

    Install, test it and let me know

    Cheers
    R.

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    #157561
     FeaturE2870
    Participant

    Hi Radu,

    sorry for the delay, but i’m very busy with several projects.

    Buddypress Multilingual is already installed an active.
    There are some Problems left with the Main Pages / Endpoints. We know the reason for that: its a Name Conflict between the Language versions … We are on the way to solve that.

    But that is not the point. Please try the german language, so that you can see what our problem is:

    You shoud have got an invitation für the Group https://www.generationearth.at/groups-de/andis-test/
    There you can see the Link: Members (https://www.generationearth.at/groups-de/andis-test/members/)
    This Link shoud show the Groups members (2) but shows all the members.
    It seems that the Link is misleading and falls back to the Standard – Endpoint

    Please become a member of the test group i invited you. Then you can see the Problem.

    Best wishes
    Andreas

    #157789
     Radu
    Moderator

    Hi,

    I saw the problems that you are reported but I think those are caused by some custom code or by some plugin?

    Try to do the next, please de-activate all plugins except BuddyPress and BuddyPress multilingual plugin and also the child theme, then check again if you a can reproduce the issue, if yes i need an admin account and also a FTP access to the files.

    Cheers
    r.

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    #159824
     FeaturE2870
    Participant

    Hi Radu,

    sory for delay, but i am very busy this days.

    i will do so as you suggested – but it will take time because i need a new staging system for that.
    i will contact you with the results.

    best wishes
    Andreas

    #159898
     Radu
    Moderator

    Ok then
    Let me know
    Cheers
    R.

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