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When i view my online store and try to purchase a product via my mobile device i get this error and it does not allow you to add items to your cart.
“please select some product options before adding this product to your cart”It works fine on desktop & iPad but does NOT work when using an iPhone or Android phone
I have tried Samsung, Safari & Google browsers on mobile device but same issue in all
You can see the error if you go to my online store on mobile phone here: https://www.nrfaustralia.com.au/shop/kba-fight-series/
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
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Hi,
Just i’ve tried from iphone 6 to add to cart this product and i was able : https://www.nrfaustralia.com.au/shop/kba-fight-series/
Can you explain better how we can reproduce that issue ?
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi, yes as a workaround I had to set a default variable option otherwise my customers couldn’t purchase anything, which on it’s own also has a problem because when the customer chooses a different option the price doesn’t change. If you click the CLEAR button next to the option you’ll see the same error message i am getting, or if you try one of my other products that i haven’t change to have a default variable like this one: https://www.nrfaustralia.com.au/shop/nrf-member-hoodie/
Hi,
My recommendation’s to hide on mobile the buttons add to cart and quick view and users to click to desired product and to add it to cart from the product page
You can use this css to hide the buttons on mobile only
COPY CODE@media (max-width: 991px) { li.product figcaption .shop-actions { display:none; } }The CSS will be added to wp-admin -> theme options -> general settings -> quick CSS
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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