Change Profile Picture and Cover Image not Previewing or Cropping Correctly

Home Forums KLEO Bugs & Issues Change Profile Picture and Cover Image not Previewing or Cropping Correctly

This topic has 5 replies, 3 voices, and was last updated 7 years by Laura.

  • Author
  • March 4, 2017 at 01:49 #154729
     MCOUCHMAN
    Participant

    Hello,

    Since I have updated to the current WP 4.7.2, KLEO Theme and BuddyPress 2.8.1, when I try to edit a profile picture, the upload is previewed as a very small rendering in the top left corner of the preview area, an unable to resize or crop to a usable size. Not sure what the issue is, but I cannot figure it out.

    Thanks for the help

    Mike

    March 6, 2017 at 03:54 #154812
     Laura
    Moderator

    Hello, have you tried to deactivate some plugins and test again? It could be a plugin conflict

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    March 6, 2017 at 14:36 #154876
     pvamaster
    Participant

    Every time I upload a new avatar, I get this error message: “You have selected an image that is smaller than recommended. For best results, upload a picture larger than 580 x 580 pixels.”
    Image not upload!!
    I have tried uploading large pictures.

    March 7, 2017 at 12:23 #154967
     Laura
    Moderator

    Hello, maybe this helps https://buddypress.org/support/topic/avatar-upload-wrong-size-message-is-wrong/ 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    March 7, 2017 at 22:32 #155010
     MCOUCHMAN
    Participant

    Thank you for the assistance, turns out the culprit was “Lazy Load” Plugin. After closing it out, everything worked just fine!

    Thanks again!

    March 8, 2017 at 19:57 #155113
     Laura
    Moderator

    Glad you could resolve it! 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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