This topic has 13 replies, 3 voices, and was last updated 7 years by 
-
-
Not sure why, but whenever I click “Lost your password?”, it takes me to a 404 error page. Can you please advise me as to what I need to do to rectify the problem?
Hello, sorry for the late reply, please try the following:
1- Go to Settings > Permalinks, make sure its at POST NAME and click SAVE
2- Deactivate some plugins and test again
3- Check Settings > Buddypress > Pages to see if all are well setupLet me know 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
So, how do I change it to wp-admin instead of wp-login? That seems to be the problem. I can’t even reset my password because the reset link doesn’t come to my email when I type it in. I am trying to login to the backend of the site, so I can’t check my Permalink settings nor my plugin settings because I can’t get into my admin panel. I can only disable plugins. That works, and the 404 error is gone when I hit the reset password, but nothing else happens.
Hello, can you share p-admin and ftp access so i can check it out?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, i can only see ftpquota at that account
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi again,
If you activate woocommerce plugin the link will work ?
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu,
But I can’t get into the back end of dating.Getthatlove.com/wp-admin. I deactivated the woocommerce plugin and the “lost password” link works, but if I send for a new password, I don’t receive any email to change the password.
I’m trying to get into my admin panel, but my password and username aren’t working for whatever reason, so I’m trying to have it reset, but I don’t get an email.
I see,
If you don’t receive any WordPress email you should install and configure this plugin https://wordpress.org/plugins/wp-mail-smtp/ if you are not able to login to your dashboard you can reset the password directly form database , see this video tutorial : https://www.youtube.com/watch?v=cpSSieV9p80 before this operation i recommend you to perform a full database backup then install and configure wp smtp plugin and check again if you receive the emailsCheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionYou’re welcome
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
You must be logged in to reply to this topic.
