Cannot install – theme incomplete

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This topic has 1 reply, 2 voices, and was last updated 8 years by Laura.

  • Author
  • April 19, 2017 at 20:08 #158963
     cassbrighter
    Participant

    Purchased over the weekend from Envato. Unable to install. Theme missing style.css. See attached. (Tried twice – Chrome and Firefox. Downloaded ZIP twice. Failed each time.)

    April 20, 2017 at 22:47 #159153
     Laura
    Moderator

    Hello, please delete the theme files if any at wp-content/themes found using FTP or your hosting file manager and download the theme again, finally please install it again to see if it works 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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License info One theme purchase allows you to use it only on one WordPress install, so each new install requires a new license. We thank and appreciate everyone for their purchase as it allows us to keep supporting and releasing new updates.
Support Hours Our support team is available from Monday to Friday during regular office hours ( East European Time ). Please allow up to 48hrs so we can review your request and respond.
License info One theme purchase allows you to use it only on one WordPress install, so each new install requires a new license. We thank and appreciate everyone for their purchase as it allows us to keep supporting and releasing new updates.

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