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Hi there,
Every once in a while my whole site is being shut down with 404 error pages. The home page works but literally every other page is a 404 error page. Luckily all I need to do is go in to “permalinks” and just click “save settings” and it rectifies the issue, but I’m just wondering why this keeps happening every once in a while. I did it again today and noticed I had a kleo update that I hadn’t installed. Could that be the reason? If there’s a theme update and I lag on installing it will it shut the site down with 404 error pages? I run an online course business so I’m just trying to get a better sense of what’s going on because it does impede on my students’ ability to access the course material. Thanks!
Hello, usually that is a plugin conflict or cache issue, its not related to the theme but you should always keep it updated 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi Laura,
Thanks. Can you help me out with next steps? I can’t really deactivate plugins one by one until the next time the site shows 404 pages (which I’d like to prevent). Any cache plugins I should or shouldn’t have?
Hello, i can test that for you, please share admin credentials 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThanks so much Laura!!! Is there an email that I can email you the credentials at? I don’t feel comfortable posting them in this public forum. Thanks.
Sam
Hello, do not worry you can post them as a private reply here, as we prefer to handle support tickets at the forum 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi Laura
Okay here is the login info:
centerforadolescentstudies.com/wp-admin
Username: Robin
Pass: caswebdeveloper2017Please know that my site is live and people are talking courses and engaging with the site. So if you find the plugin that’s creating these problems please just let me know prior to doing anything about it (some folks in the past have taken liberties with that). Thanks so much and I will anxiously await your response.
Hi Laura,
And also, just FYI, I updated the theme today and that problem hasn’t seemed to come up at least yet. (see message above for admin credentials)
It just happened again. Don’t know what it is. When I got to settings and click save in permalinks it fixes it, but it’s a pain to have to do that and to lose sales and for users not being able to take their courses when the site is essentially down.
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
It’s hard to say what causes that but could be a good clue in what page of after what operation you encounter that 404 page, provide there the link of that 404 pages maybe the URL contains some clues.
If you are live and you cannot make hard debug by de-activate plugins for a long time for testing and enabling wp_debug (i will paste the procedure below) i recommend you to clone your actual install(files+database) to a subdomain for testing purposes and there to de-activate all plugins excluding Visual Composer, K-elements and your Courses plugin.
Steps to enable wp debug:
- Connect to your server by FTP
- Look in root directory of your WordPress install and open wp-config.php
- Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
COPY CODEdefine( 'WP_DEBUG', true );- After this line add this:
COPY CODEdefine( 'WP_DEBUG_LOG', true );WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).
Repeat the described actions and then check the debug.log file and let me know what error appears.
If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.
After you have disabled the plugins try to see if the error persists.
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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