This topic has 4 replies, 3 voices, and was last updated 7 years by 
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Dear 7th Queen,
I am currently having this issue, when I tried connecting into by back-end, I receive this HTTP ERROR 500 messages, it also appears when I tried to save some changes I made or update a plugin.
Kindly assist in resolving this issue as it is rendering my site unusable.
Hello, can you share access to cpanel or ftp? Also wp-admin please, i will check it out for you 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi,
Using FTP in the first instance, if you have made changes in child theme go to wp-content/themes/ and rename kleo-child to kleo-child-off , check again the site if it’s the same do the same thing but with the plugins ( wp-content/plugins/ ) until you identify what causes that.
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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