This topic has 5 replies, 3 voices, and was last updated 7 years by Radu.

  • Author
  • #162362
     btolle89
    Participant

    hello,

    the theme doesn’t seem to be responding to mobile views correctly.  If you load the website on a large screen it loads fine. if on the large screen you resize the window to a small width, it responds the way its supposed to, which is great! but if you load the website on a mobile device, it seems to revert to some other theme templates, and i cant figure out how to prevent this. i dont think its supposed to happen

    #162409
     Laura
    Moderator

    Hello, it could be related to your mobile cache, can you share screenshots?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #162496
     btolle89
    Participant

    hello, i do not think it is my mobile cache. as it happens not only on my mobile phone but on chrome developer tools. see attached.

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    #162590
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #162757
     btolle89
    Participant

    Hello, its been about 3 days with no meaningful response. is this still being worked on?

    #162761
     Radu
    Moderator

    Hi,

    Most sure this kind of issue it’s caused by JetPack plugin that uses a mobile theme for mobile, try to deactivate that feature in JetPack plugin panel or de-activate it if you don’t need it

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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