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May 23, 2017 at 01:04 #162362btolle89Participant
hello,
the theme doesn’t seem to be responding to mobile views correctly. If you load the website on a large screen it loads fine. if on the large screen you resize the window to a small width, it responds the way its supposed to, which is great! but if you load the website on a mobile device, it seems to revert to some other theme templates, and i cant figure out how to prevent this. i dont think its supposed to happen
May 23, 2017 at 13:34 #162409LauraModeratorHello, it could be related to your mobile cache, can you share screenshots?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
May 23, 2017 at 22:07 #162496btolle89Participanthello, i do not think it is my mobile cache. as it happens not only on my mobile phone but on chrome developer tools. see attached.
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You must be logged in to view attached files.May 24, 2017 at 17:10 #162590LauraModeratorHello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
May 26, 2017 at 17:53 #162757btolle89ParticipantHello, its been about 3 days with no meaningful response. is this still being worked on?
May 26, 2017 at 18:12 #162761RaduModeratorHi,
Most sure this kind of issue it’s caused by JetPack plugin that uses a mobile theme for mobile, try to deactivate that feature in JetPack plugin panel or de-activate it if you don’t need it
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution -
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