This topic has 20 replies, 4 voices, and was last updated 7 years by Radu.

  • Author
  • #162527
     aroganz
    Participant

    Hi
    We are developing a dating website using your theme. See the beta site here.

    There is a beta version working here the beta Site.

    We have a dedicated root server running, have 2 database in place the native mylSAM and InnoDB to hold the large (2 million) profiles.

    We have some serious issues on the homepage:
    1. The search form on the header doesn’t work
    2. The Top/Active Members don’t show profiles, we have over 2 million profiles

    Thanks in advance
    Amarnath J.

    [Note: The developer who did the job is no more with us and left. So we have purchased the new theme. Do we have to replace the old theme with the new theme that we purchased last week?  If needed we can provided necessary access to dashboard as well as login details to the root server where the site is hosted.]

    #162563
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #162696
     Radu
    Moderator

    Hi,

    1. I cannot see/test the search form cuz I’m not logged in and the register form it’s displayed instead, so I need a test account.

    2. On Top Members section tabs recent and active works but only popular not, in this case, you should try to deactivate the child theme and all plugins except BuddyPress to test again if it works, if it’s the same follow the debug procedure.

    Please follow these steps to enable wp debug:

    •  Connect to your server by FTP
    • Look in root directory of your WordPress install and open wp-config.php
    • Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
    COPY CODE
    define( 'WP_DEBUG', true );
    
    •   After this line add this:
    COPY CODE
    define( 'WP_DEBUG_LOG', true );
    

    WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

    Repeat the described actions and then check the debug.log file and let me know what error appears.

    If this is useless please try to deactivate additional plugins except for Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

    After you have disabled the plugins try to see if the error persists.

    Cheers

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    #162817
     aroganz
    Participant

    Hi Radu,

    Thanks for your reply and help.

    1. To checkout the form functionality, i have created a test account for you with full administrator controls. Please find the credentials below.
    Dashboard Login URL: http://shag.me/matt/
    Username: hosting
    Password: kmcson

    2. I tried deactivating child theme and disabled all the plugins except for buddypress, still the profiles under Popular tab are not showing. The define( ‘WP_DEBUG’, true ); is already in place. I have attached the debug.log file as you requested.

    Kindly do the needful, if you need, i can also share you the server root access.

    Thanks once again for your help
    Regards
    Amarnath J.

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    #163017
     aroganz
    Participant

    Hello Radu

    Just a reminder, that i posted my request. And looking for your support reply.

    Thanks & Regards
    Amarnath Jaganathan

    #163030
     Radu
    Moderator

    Hi,

    After I click search and wait 5 minutes the server says internal server error

    Also, this should appears in the debug log file.

    In the previous debug file.Some default server variables are missing.

    SO, please contact the hosting company and tell him about those and ask for activation of those.

    Provide a new debug log file to see exactly the trace of 500 error, or provide FTP to can check directly

    Cheers
    R.

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    #163284
     aroganz
    Participant

    Hi Radu,

    The server admin has replied with the following:

    “Both SERVER_PORT and SERVER_NAME variables are *always* available within PHP. Both are globals variables too. Reference: http://shag.me/info.php . It is the responsibility of the theme or the plugin to make use of such variables within the theme or the plugin. There is nothing extra to do on the server side to enable (or to hide) them. To put it otherwise, there is no way to disable these variables from the server side. ”

    Please find below the FTP credentials for the site:

    FTP server: http://ftp.shag.me
    FTP & explicit FTPS port: 21
    USERNAME: amar@shag.me
    PASSWORD: IhG&lgn&kT_[

    #163441
     Radu
    Moderator

    I see, but the FTP credentials are not working

    Let me know the correct credentials

    Cheers
    R.

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    #163451
     aroganz
    Participant

    Hi

    Can you try SFTP with port 22 please.

    Cheers
    Amarnath

    #163503
     aroganz
    Participant
    This reply has been set as private.
    #163561
     aroganz
    Participant

    Hi Radu

    Can you let me know whether the SFTP details which i sent working for you?
    Are you working on fixing the form or does it require any further assistance from our side to resolve this issue?

    Kindly update me, as back and forth getting replies from your support taking way too long. I do understand initially i took time to explain the issue from my side as well as discussing the issue with my server guy. Nevertheless i do expect you to give you solid solution, else i should raise an issue with my client as well as to envato that this theme cannot full-fill on what it promised.

    Regards
    Amarnath J.

    #163683
     aroganz
    Participant

    Hi Radu,

    Any update on the issue pertaining?

    Just let me know the status whether you people working or give me alternate solution…

    #163779
     aroganz
    Participant

    Hi Radu/Support team,

    So far even after your stated 48 hours for replying, you haven’t provided an answer or a solution pertaining to the problem which i raised.

    I am about to raise the flag for a refund with Envato as well as complain. As your theme doesn’t promise what it intends to build a large social networking platform.

    Thanks for your efforts. I will face it legally with my promoter.

    Cheers.

    #163821
     Abe
    Keymaster

    Hi, sorry for late reply, there was a flaw in the system and since you added many replies, the tickets was seen as fresh and got at the end at the answering queue.

    Radu will assist ASAP

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    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #163822
     Radu
    Moderator

    Hi,

    Sorry for that,

    I’m into this right now, will get back to you

    Cheers
    R.

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    #163823
     Radu
    Moderator
    This reply has been set as private.
    #163837
     aroganz
    Participant

    Hi Radu,

    Scroll up and see JUNE 6, 2017 AT 08:32 for the updated details.
    The username you typed is wrong. It is ‘shag’ and not ‘amar’.
    Again followed are the correct username / password credentials.

    Username: shag
    Password: ZuuJYi8NLFz5IA4RmnEW

    I am able to connect via Filezilla using the above credentials, see attached screenshot.

    Thanks
    Amar

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    #163841
     Radu
    Moderator

    It’s ok now,

    Will get back to you

    Cheers
    R.

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    #163854
     Radu
    Moderator

    Hi,

    Your parent theme it’s from a warez site ?!

    That’s odd, anyway, I’ve uploaded a fresh copy of sweetdate, I’ve left that theme in wp-content/themes/ re-named to sweetdate-old

    After hours of debugging I’ve found, the issue it’s caused by the memory limit, in your case when you have 2million + members you need to have 1GB memory allocation, now the search it works, but that members are not visible in search cuz they are not activated ( they never logged in )

    Use this plugin: https://wordpress.org/plugins/activate-users-in-buddypress/ to activate the users.

    It should be ok now, please check and five to me confirmation

    Cheers
    R.

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    #164040
     aroganz
    Participant

    Hi Radu,

    Thanks for the update. Increased the memory to 2GB. Installed and activated the https://wordpress.org/plugins/activate-users-in-buddypress/ plugin you recommended.

    Still the form search returns no results. Any further thoughts to fix this issue?

    Regards
    Amar

    #164262
     Radu
    Moderator

    Hi,

    Technically each user should log in at least one time to become “active users” then BuddyPress will show the profiles in search results.\
    Try to add this function

    You can try to activate manually accounts with this kind of function that updates the user status in database

    COPY CODE
    <?php 
    $user_id = get_current_user_id();
    add_user_meta( $user_id, 'user_status', '0' );
    ?>

    The function needs to be pasted in wp-content/themes/kleo-child/functions.php

    Cheers
    R.

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