This topic has 13 replies, 2 voices, and was last updated 7 years by Laura.

  • Author
  • #163622
     adamgoe
    Participant

    User profiles are not lined up on desktop browsers including Google Chrome.  You can see this on the home page and stories section.

     

    http://www.opensesame.asia

     

     

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    #163762
     Laura
    Moderator

    Hello, have you tried deactivating some plugins and test if it works? 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #163852
     adamgoe
    Participant

    Hi Laura, yes – I have tried deactivating some plugins to see if it will repair the format issue.

    Any more advice please?

    The only plugins operating on the site are:

    1) Akismet Anti-Spam – Version 3.3.2
    2) BuddyExtender – Version 1.0.1
    3) BuddyPress – Version 2.8.2
    4) Contact Form 7 – Version 4.8
    5) Hello Dolly – Version 1.6
    6) Loginizer – Version 1.3.5
    7) Paid Memberships Pro – Version 1.9.2.1
    8) rtMedia for WordPress, BuddyPress and bbPress – Version 4.4
    9) WordPress Importer – Version 0.6.3
    10) WP Super Cache – Version 1.4.9

    #164018
     Laura
    Moderator

    Hello, can you share access so i can check it out? 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #164021
     adamgoe
    Participant

    Yes and I will provide that next in a private message. Thanks for your help.

    #164024
     adamgoe
    Participant
    This reply has been set as private.
    #164182
     Laura
    Moderator

    Hello, is a page formatting issue, please check attached, you are using lot of columns , delete some and add the content without so many columns, you can add shortcodes without using columns 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    Attachments:
    You must be logged in to view attached files.
    #164224
     adamgoe
    Participant

    Hi Laura – Helpful to hear. On a different page that has no columns or code at all, is it happening for the same reason that you can see here please?

    http://opensesame.asia/stories/

    You may find it helpful to hear this – Running the search function results in the page formatting correctly, except for one of the search parameters – Expatriate Advisors.

    If you tell me the reason is the same for why these two different pages are not formatting correctly then I will try to fix one or both the way you advise above.

    But I confess that I will be confused how to fix a page that has no code.

    Thanks in any case and appreciate hearing what you think.

    Adam

    #164225
     adamgoe
    Participant
    This reply has been set as private.
    #164381
     Laura
    Moderator

    Hello, the issue is at your child theme, you made some changes and now that happens, please check your members-loop.php 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #164442
     adamgoe
    Participant
    This reply has been set as private.
    #164553
     Laura
    Moderator

    Hello, sure, you can contact us back at the same email 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #164892
     adamgoe
    Participant
    This reply has been set as private.
    #165210
     Laura
    Moderator

    Hello, please mail dev@seventhqueen.com 🙂 I am sorry for the issue

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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