This topic has 2 replies, 3 voices, and was last updated 7 years by Radu.

  • Author
  • #165345
     broniventureslp
    Participant

    I installed the theme successfully, activated the SSL, import all the content and followed the instructions on the paidmembership pro as well.  However, after I do all the settings, I cannot go to visit the home page.

    In the Paidmembership Pro plugin, I went to the “Pages” tab, and then try to view the page. It doesn’t show anything. It shows a message like this:

    ERROR 502 – BAD GATEWAY


     

    Why am I seeing this page?

    The server that your request has reached is acting as a gateway or proxy to fulfil the request made by your client.

    Web Browser => Web Front-End => Web Back-End

    This server (Web Front-End) received an invalid response from an upstream (Web Back-End) server it accessed to fulfil the request.

    In most cases this will not mean that the upstream server is down, but rather that the upstream server and the gateway/proxy do not agree on the protocol for exchanging data.

    This problem is most commonly caused when there is a problem with IP communications between the Web Front and Back-Ends. Before you attempt to resolve this problem you should clear your browser cache completely.

    Our support staff will be happy to assist you in resolving this issue. Please contact our Live Support or reply to any Tickets you may have received from our technicians for further assistance.

    #165596
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #166003
     Radu
    Moderator

    Hi,

    Most sure this kind of issue isn’t related to our theme and this it’s occurred if you use any wp theme, seems like a server config or htaccess problem, can you ask the pmpro team about this or/and hosting support.

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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