This topic has 4 replies, 3 voices, and was last updated 7 years by Radu.

  • Author
  • #166465
     jwchameleoncorp
    Participant

    Hello,

    I am testing the store and noticed that when I add an item to the shopping cart, it adds the same item to every users shopping cart.

    Example…

    I login as “Joe” and add an item in my shopping cart. I log out but leave the item in my shopping cart. I do not complete the checkout process.

    Then I login as “Jane” and notice that the item in “Joe’s” shopping cart is also in my shopping cart, even though I never added it.

    Any ideas what the problem might be?

    Thanks!

    #166497
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #166666
     Radu
    Moderator

    Hi,

    Do you have the latest version of Kleo theme ? If not update those

    Do you have the latest version of plugins installed ? If not update those

    If you de-activate all plugins it works ? if yes enable back plugins one by one to identify what causes this.

    If you de-activate the child theme it works ?

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #167659
     jwchameleoncorp
    Participant

    Hi @radu

    I tried everything you suggested in your reply. The problem still persists.

    #167823
     Radu
    Moderator

    Hi,

    Please let me know if you encounter the same issue on our demo.

    https://seventhqueen.com/themes/kleo/default-shop/

    Anyway if you log in from the same PC on both accounts it means that it uses the same cookies for the cart products, try the same using default wp theme, if it’s the same it’s caused by woo-commerce.

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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