This topic has 2 replies, 3 voices, and was last updated 7 years by 
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Hello, I just purchased “Support Renewal” for this theme. However, it was a complicated mistake and I don’t need support at this time. I only registered for support so I could request this refund. Can someone help me out?
I pasted the purchase information below.
Transaction ID:
6HE49019VN588973F
https://www.paypal.com/myaccount/transaction/details/6HE49019VN588973F
Hello ONFX,
You sent a payment of $40.00 USD to Envato USA Inc
(paypal_usa@envato.com)
It may take a few moments for this transaction to appear in your account.
Merchant:
Envato USA Inc
paypal_usa@envato.com
Instructions to merchant:
You haven’t entered any instructions.
Purchase Details
Description: Envato Credit
Unit price: $40.00 USD
Qty: 1
Amount: $40.00 USD
Subtotal: $40.00 USD
Total: $40.00 USD
Payment: $40.00 USD
Payment sent to: paypal_usa@envato.com
Invoice ID: 3d946082f5744110ad4e59a14682c937
Issues with this transaction?
You have 180 days from the date of the transaction to open a dispute in the Resolution Center.
Questions? Go to the Help Center at http://www.paypal.com/help.
“RIGHT TO REFUND”Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi,
The ThemeForest team handles the payments and also the refunds, you can request a refund here https://themeforest.net/refund_requests/new
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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