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Hi there,
I have updated our theme, it’s 100% up to date, and we have renewed our support license.
We noticed that the RSVP plugin for EventOn which comes with the theme has stopped working. The plugin is up to date, but the RSVP button on our events are not working at all. We host a lot of events and we need the ability for our users to RSVP to these events.
Here is a link to an example event: https://yourhappinessu.com/events/happy-half-hour-get-unstuck-with-alice-inoue/
Attaching a screenshot of the front end showing the RSVP button not working, and back end showing the RSVP option active.
Please help us as soon as you’re able. We have not purchased EventOn plugin outside of the Kleo Theme, so we are not able to reach out to the plugin developer for assistance. Please kindly help!
Thank you for making a beautiful theme.
Mae on behalf of Alice Inoue
We also noticed that EventOn tickets are not working when there are variants to the tickets. The Order Now button is not working.
We noticed that the EventOn plugin with the current theme files is out of date.
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi,
Tried to follow that and reproduce but I’m not able
I cannot see RSVP button, tried to set OFF for hidden the RSVP button but still cannot see it.
Just let me know how see there the button ?
Add to cart button and it adds in the barsket the ticket… did you have solved?
Let me know
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHello! I created a private test event and hid it from the Events calendar, so that you will be able to see the broken items:
http://yourhappinessu.com/events/private-test-event/
The password is 43211234.Here are the buttons that are not working:
1.) RSVP button – broken, no button appears at all
2.) Submit Inquiry button – broken, button appears, not clickable
3.) Order Now button (when there are multiple ticket prices/multiple ticket variants) – button appears, not clickable.On our existing, public events on our website, I disabled all inquire and RSVP buttons and require all our clients to RSVP via email. In any events with a single ticket price (i.e., there is only one ticket type), the Add to Cart button works.
It is in events where there are multiple ticket prices (variants) where you cannot add tickets to a cart.
Here is a live event with multiple ticket prices, where the order now button is broken: https://yourhappinessu.com/events/life-planning-workshop-with-alice-inoue-4/
It may be helpful to know that we recently upgraded our SSL to make sure that all URLS throughout our site were covered as HTTPS.
Thank you for your help!! We are losing ticket sales because of this issue!
Many, many thanks.
PS> We disabled the RSVP and inquiry buttons for now because the plugin was not working correctly, and we will keep these options disabled until the issue is resolved.
Thanks!
Hi,
According to the browser console where I saw errors
It seems that those JS that belongs to the RSPV and add to cart functionality aren’t loaded that can be a possible cause.
I recommend you to install this plugin https://wordpress.org/plugins/ssl-insecure-content-fixer/ or https://managewp.com/wordpress-ssl-settings-and-how-to-resolve-mixed-content-warnings then check again.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThank you so much, I looked at the second website you linked and it shows that a bunch of URLS for the assets for the EventOn plugin are served up through insecure URL. I’ll try checking with our host and see if there’s anything we can do, then I’ll try to install that plugin and see if it fixes the issue.
I’ll keep you posted!!
Hi,
Ok let me know you can try this plugin: https://wordpress.org/plugins/wp-force-https/
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
I see that, try to deactivate all plugins except woocommerce and the addon then check again, if it’s the same this can be caused by moving js resources to the footer, so try to leave those in the initial place.
NOTICE: Now I’ve seen, the map in the bottom of the page, until to add the map the menu works right?
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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