This topic has 13 replies, 3 voices, and was last updated 7 years by Radu.

  • Author
  • #175821
     gfarianunes
    Participant

    why isn’t appearing the social sharing buttons. Last plugin installed was rtmedia, any issues?

    thanks

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    #175871
     Laura
    Moderator

    Hello, if you deactivate rtmedia do they appear?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #176163
     gfarianunes
    Participant

    deactivating rtmedia did nothing

    #176206
     Laura
    Moderator

    Hello, then the issue is not related to that, try deactivating other plugins and testing with the main theme instead of the child theme

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #176712
     gfarianunes
    Participant

    other plugins are embedded in the theme.

    #176771
     Laura
    Moderator

    Hello, i do not understand the last message, can you share access so i can test?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #177162
     gfarianunes
    Participant

    how can I give access ? can I send you an email ?

    #177292
     Laura
    Moderator

    Hello, you can do it here just share it as a private reply 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #178326
     gfarianunes
    Participant
    This reply has been set as private.
    #178327
     gfarianunes
    Participant
    This reply has been set as private.
    #178421
     Laura
    Moderator

    Hello, seems like you fixed it as i can see them 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #178428
     gfarianunes
    Participant

    it seems that works on chrome, but on safari doesn’t. How can I fix it?
    thanks

    #178466
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #178543
     Radu
    Moderator

    Hi,

    They are visible on all browsers especially on Safari see this video : https://drive.google.com/file/d/0Bxo5b6iHWRMwU29fWlY1RW8tZDg/view

    Make sure to empty all safari caches

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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