This topic has 13 replies, 3 voices, and was last updated 8 years by Radu.

  • Author
  • #175821
     gfarianunes
    Participant

    why isn’t appearing the social sharing buttons. Last plugin installed was rtmedia, any issues?

    thanks

    #175871
     Laura
    Moderator

    Hello, if you deactivate rtmedia do they appear?

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    #176163
     gfarianunes
    Participant

    deactivating rtmedia did nothing

    #176206
     Laura
    Moderator

    Hello, then the issue is not related to that, try deactivating other plugins and testing with the main theme instead of the child theme

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    #176712
     gfarianunes
    Participant

    other plugins are embedded in the theme.

    #176771
     Laura
    Moderator

    Hello, i do not understand the last message, can you share access so i can test?

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    #177162
     gfarianunes
    Participant

    how can I give access ? can I send you an email ?

    #177292
     Laura
    Moderator

    Hello, you can do it here just share it as a private reply 🙂

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    #178326
     gfarianunes
    Participant

    pass: XgCiXZbl@3N6Chau9^58oVi(
    user: wipeanut_kleo
    wipeanur.com

    if you visit https://wipeanut.com/2017/08/29/chicken-pot-pie/ you’ll see that the social sharing buttons aren’t there.

    thank you for your help

    #178327
     gfarianunes
    Participant

    i am sorry the site is wipeanut.com

    #178421
     Laura
    Moderator

    Hello, seems like you fixed it as i can see them 🙂

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    #178428
     gfarianunes
    Participant

    it seems that works on chrome, but on safari doesn’t. How can I fix it?
    thanks

    #178466
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

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    #178543
     Radu
    Moderator

    Hi,

    They are visible on all browsers especially on Safari see this video : https://drive.google.com/file/d/0Bxo5b6iHWRMwU29fWlY1RW8tZDg/view

    Make sure to empty all safari caches

    Cheers
    R.

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