Sensei won't update - SeventhQueen Archived Support

This topic has 9 replies, 3 voices, and was last updated 6 years by Radu.

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Tagged: sensei
October 10, 2017 at 23:32 #176289

ALIGNMT
Participant

Sensei won’t update:

SenseiYou have version 1.9.15 installed. Update to 1.9.17. View version 1.9.17 details.
Compatibility with WordPress 4.8.2: Unknown

An error occurred while updating Sensei: Update package not available.

Please advise.

October 11, 2017 at 14:50 #176329

Laura
Moderator

Hello, can you share access so i can check it out?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

October 12, 2017 at 01:11 #176398

ALIGNMT
Participant

This reply has been set as private.

October 12, 2017 at 23:30 #176485

Laura
Moderator

Hello, for theme suggested plugins always check updates here https://alignmt.com/wp-admin/themes.php?page=install-required-plugins

You can also try deleting the plugin and installing it again from Appearance > KLEO Welcome > KLEO Addons
All needed updates ( for the theme ) appears at Appearance > Install Plugins

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

February 13, 2018 at 03:23 #188495

ALIGNMT
Participant

Still have the same problem:

There is a new version of Sensei available. View version 1.9.20 details. Automatic update is unavailable for this plugin.

Please advise. The credentials above are still okay to use to check out the back end.

Thank you.

February 13, 2018 at 03:37 #188496

ALIGNMT
Participant

I uninstalled Sensei and the site broke. The main menu doesn’t work. On the main page there are entire components missing – text, images, carousel elements and other bbpress components.

Please help.

February 13, 2018 at 21:22 #188580

Laura
Moderator

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

February 14, 2018 at 15:52 #188629

Radu
Moderator

Hi,

It looks like you have two plugins the same, delete the inactive one

If you aren’t able to update the plugin automatic, update it manually by downloading the newest version of sensei from their github : https://github.com/Automattic/sensei/archive/version/1.9.20-1.zip

Then unzip it, then via FTP go to wp-content/plugins/sensei and upload the files here by overwriting the files.

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

February 15, 2018 at 02:54 #188742

ALIGNMT
Participant

Worked. Thank you.

February 15, 2018 at 18:03 #188788

Radu
Moderator

Great
Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?
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