This topic has 29 replies, 3 voices, and was last updated 6 years by 
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Firsts issue:
My website is not responsive on an actual tablet. When comparing my tablet with the customization tablet in the theme, it looks completely different. It has missing elements which means that the registration form on the home default page is covering up important information and part of my logo is missing. I am sending you screenshots so that you can see what I am talking about.
Second Issue
Registration form in the default home age. I am unable to change the font colour where you type in your details, ie. username etc. I have been able to change where it says REQUIRED, but people need to see what they are typing…. I have looked in all the obvious places but I can’t find where to do this. Please, can you help!
Third Issues
How can I hide most of the menu on the default home page from free members? I only want the full menu to be visible to registered members? Please, can you help?
Thank you
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
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Always happy to help you 🙂
Hi,
1. From what i see it behaves like on our demo take a look : https://seventhqueen.com/demo/sweetdatewp/
with exception of some css that makes the logo to move off screen see this screenshot
You can remove those from Wp-admin -> theme options -> Styling Options -> Quick css
2.
You will have to use the next css
COPY CODEform#register_form_front input::-webkit-input-placeholder { color: blue !important; } form#register_form_front input:-moz-placeholder { /* Firefox 18- */ color: blue !important; } form#register_form_front input::-moz-placeholder { /* Firefox 19+ */ color: blue !important; } form#register_form_front input:-ms-input-placeholder { color: blue !important; }Replace blue with your desired color.
Wp-admin -> theme options -> Styling Options -> Quick css3. Maybe using this plugin : https://wordpress.org/plugins/if-menu/
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi Radu
Thank you for getting back to me. Yes, it’s the same, but it doesn’t look pretty. I will try the codes you suggested.
What about my third issue, you have not commented?
Thank you
Hi Radu
Going back to my website not being completely responsive, the issue is not with mobiles, it’s with tablets, did you take a look? I can’t have a website that looks like that on a tablet.
I really don’t want to cancel the service but I might have to because I find it difficult when all my issues are not addressed at the same time and then I spend a week reminding you about them. 48 hrs is the maximum time I should wait for every request on my support ticket to be answered.
Please answer my third issue.
Thank you
Hi Radu
I am sending my sincere apologies, I see that you did answer all my issues, I obviously missed your reply.
I will take a look at the plugin, again sorry.
Thank you
Hi Radu
I have tried using the codes regarding the font colours. I believe there is some confusion. The placeholder fonts are absolutely fine. The issue is when you physically type text into the placeholder. The text is white and cannot be seen, I cannot find any place to change the text colour. Any ideas?
Icilda
Hi,
I see now, i taught you’re talking about placeholder
Here’s the css that style the color of the text from the input
COPY CODEform#register_form_front input { color:red; }Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi Radu
Thank you for the code.
Radu, have you been able to look at my website on a physical tablet to be able to understand what I mean and see the problem I am talking about? The onscreen views don’t show the problems. The slider is missing off the physical tablet where it is visible on both the Elementor and customize view. The missing slider means that the registration box is covering a large part of the text on the home default page. If you are unable to look at an actual tablet please look again at my screenshots.
I am now worried about how the website will look on other devices, I will try a physical iPhone, iPad and Mac.
Thank you
Hi,
I saw that
You will have to set those options to offgo to wp-admin -> revolution slider -> select the slider -> settings (gear icon) then see the screenshot.
That’s it
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi Radu
How do I make the search/registration box wider, also how do I change the form input font colour so that it’s not white?
I have attached a screenshot below to highlight the problems.Thank you
Hi,
Cannot see the screenshot maybe you have forgot to add it.
You will have to edit the page with Elementor then to set the column wider , just look at this video how you can use the Elementor plugin and adapt the columns size https://youtu.be/ouFlJbAoHEs?t=1m21s
The input color can be changed using this CSs selector
COPY CODEform#register_form_front input { color: red; }Wp-admin -> theme options -> Styling Options -> Quick css
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi Radu
Its a CSS issue, I successfully changed the registration font colour last week unfortunately, it didn’t change the search box input font colour including the drop-down age tabs etc… I need to be able to make those changes so I can see the information.
Regarding your video, are you saying that the search box and the registration box are columns because when I looked at Elementor before contacting you I could not find any place to change the dimensions?
Here is the screenshot.
[attachment file=181320]
hi,
I see can you please provide wp admin + ftp login details in a private reply to take a closer look ?
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi Radu
Unfortunately, I am unwilling to provide access to my WP or server due to the actions of a company’s employee or contractor. I had to close down my previous website because that person ruined my reputation redirecting my website to sexually explicit sites.
I am willing to screen share with you, when is the best time for you, I am in the UK?
Thankyou
I will be on the office days from monday so in this case it’s hard to correlate our avability to do that anyway it’s hard for me to analyse the code through teamviewer.
Try to replace this file : /wp-content/themes/sweetdate/lib/plugins/elementor/config.php
with this one content : https://pastebin.com/raw/A3rg9GLaLet me know if after those and you clear cache if you have if you are able to change the width of the form.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi Radu
It really hasn’t worked at all. Please see the screenshots.
I am going to put the original codes back with the hope that the website will go back to normal.
You have not offered ant advice regarding the font colour on the search box.
I am counting the days, I do hope we can get everything resolved before my 30 days is up.
Thank you
[attachment file=181694]
[attachment file=181695]
[attachment file=181696]
[attachment file=181697]
OK Radu
Please see the screenshot below. This is the notice I get in Elemenotor, don’t know if this will help?
Thank you
[attachment file=181701]
I see…
The resolution time can be decrease if you are able to provide to be the credentials or if you can clone your website to a staging server where i can see exactly on live how the issue behaves and to fix it.
If you will have to provide to me access in a stating server it will need wp admin and FTP.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
Ok i can connect but where i can see the website ?
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi
WE will make an update concerning the issue with elementor and live editing today, just update the theme you should be able to change the form column width.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi
I said just update the theme not asking for new credentials.I’ve asked the url of the staging website ?! But just update the theme and you will be able to change the form column width from elementor
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi Radu
How do I update the theme, I don’t see any option or do you mean download it and re-upload it?
Thank you
Check if wp-admin-> dashboard -> updates or if is not re-download the theme again from theme forest.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi Radu
I have downloaded the theme quite a few times now since it doesn’t seem to download correctly at times. Is there any way of updating the theme without uploading it?
Thank you
Hi,
The update notice should appear there if no install this plugin and add the requested api details into it : https://github.com/envato/envato-wordpress-toolkit
Then an update notification should appear
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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