Fatal Error when accessing and activating site theme

Home Forums Sweetdate – WordPress Bugs & Issues Fatal Error when accessing and activating site theme

This topic has 5 replies, 2 voices, and was last updated 6 years by Laura.

  • Author
  • November 24, 2017 at 20:29 #180936
     Nzingha
    Participant

    my hosting company said the problem is with the theme. I continue to get a fatal error message everytime I upload the theme.

    Fatal error: Call to undefined function get_parent_theme_file_path() in /home1/abdullah/public_html/wp-content/themes/sweetdate/framework/inc/merlin/merlin.php on line 225

    November 24, 2017 at 22:23 #180963
     Laura
    Moderator

    Hello, i see, can you share cpanel or ftp access so i can install it for you? 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    November 24, 2017 at 23:09 #180966
     Nzingha
    Participant
    This reply has been set as private.
    November 24, 2017 at 23:54 #180970
     Laura
    Moderator

    Hello, i see 2 domains, none of them are the one you added at the first message. Please let me know which domain to enter the cpanel 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    November 25, 2017 at 00:10 #180981
     Nzingha
    Participant

    the site should be on http://www.qalbee.com. Please use the abdullahfaisal domain. when you open it you will see qalbee.com. I don’t know why the hosting company did this. I ask that they remove the abdullahfaisal domain and replace it with qalbee.com and this is the best they said they could do for me.

    November 27, 2017 at 13:06 #181168
     Laura
    Moderator

    Hello, seems like you could resolve it,as i see the theme correctly 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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