This topic has 5 replies, 2 voices, and was last updated 7 years by Laura.

  • Author
  • #181600
     philippehenri12
    Participant

    Hi

     

    i receive this message when I click or ORDERS from buddypress profile page?

     

    Notice: Undefined variable: order_count in /var/www/html/wp-content/themes/kleo-child/woocommerce/myaccount/my-orders.php on line 24

     

    can you please help

    i have updated to the latest version of KLEO and am using WP 4.8

    thanks

    philippe

    #181622
     Laura
    Moderator

    Hello, the latest WP version is 4.9.1 please update also any plugin related to woocommerce and try again 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #181654
     philippehenri12
    Participant

    Hi Laura

    wow, am I paying support to get this kind of answer. What would have been the answer if WP 4.9 was not released and the problem was there already?

    very disappointing :((((

    #181810
     Laura
    Moderator

    Hello 🙂
    The support here is free with the theme, not paid.
    My answer was to check first the most obvious reasons for an issue, it was not my last reply, of course, if you said it didnt resolve it, i would keep looking into it, because i’m here always to help 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #181886
     philippehenri12
    Participant

    Hi Laura, really? well, very strange as I read “4 months 01 Apr 2018 of support remaining.” in my account.

    anyway if you find something….

    philippz

    #181966
     Laura
    Moderator

    Hello, i would need access to the site to check the issue, if you can share wp-admin access
    And yes, we give free support for a limited time, then after that the customer is free to renew the support but paid

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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