Message recipients: recognize

Hi,

Thanks for contacting us about BuddyPress autocomplete / @ mentions in the message window. The default behavior for this field is to search after three characters have been entered and offer suggestions via the @ mention interface. If you do not have this functionality then there may be an error caused by a third party plugin or you could have a caching issue.

Please disable your cache, CDN and disable all other plugins except for BuddyPress and K Elements, clear your local cache (Ctrl+F5) and check if the issue continues. If it does please update this ticket in a private reply with admin credentials so I can take a look at this for you.

Thanks,

Kieran.

Hi,

I have accessed your site and found the following key themes and plugins to be out of date and updated them to test to see if the issue goes away (WP Admin > Appearance > Install Plugins).

KLEO 4.2.8 to 4.3.1
K Elements 4.2.6 to 4.3
WP Bakery (formerly Visual Composer) 5.1.1 to 5.4.5

Updating the theme and plugins did not have an effect on this issue unfortunately. When I enter a users name, I used Hannah, the box does flash and the class change does happen as expected on the field to loading. I wonder if this might be a PHP version issue, can you confirm to me which PHP version you’re using on your server for this website. If you do not know how to find that out you can contact your host. If you have an old version like 5.X consider switching to 7.X (after a full backup).

Kieran

Hi,

It is entirely possible that may happen if you’re using plugins that do not yet support PHP 7.x, so long as they plugin has been updated in the last year it should however be okay.

PHP 5.X support was finally dropped on 19th Jan 2017 with PHP 7.0 available from 3rd Dec 2015, it comes with greater speed and security and is well worth adopting if you can. You should make a backup of both database and files before switching your PHP version. If for whatever reason you site becomes unresponsive you should just be able to switch back to 5.X, and at worst switch back to 5.X and use your backups to carry out a restore.

Kieran.