Not able to Import Demo content

This topic has 7 replies, 2 voices, and was last updated 6 years by Radu.

Author
January 29, 2018 at 08:31 #187171

pditutor
Participant

Hi,

No matter what I try to import the content, it gives error message- “Failed to import demo content. Please try again”

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January 29, 2018 at 08:50 #187173

pditutor
Participant

Can you please login to my Admin panel and make the replica of your demo site as it is with all contents and users. I would like to see the site exactly how it looks in your demo. I completely understand image part but do the same for rest.

URL: edsocio.com
User ID Admin
Password: Edsocio@iTutor

Thanks,
Santosh

January 29, 2018 at 08:52 #187174

pditutor
Participant

The DEMO website I am talking about is Community.
January 29, 2018 at 19:45 #187224

Radu
Moderator
Hi,

There should be enabled wp_debug to can find out what causes that.

Follow these steps to enable wp debug:
- Connect to your server by FTP
- Look in root directory of your WordPress install and open wp-config.php
- Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
COPY CODE
```
define( 'WP_DEBUG', true );
```
- After this line add this:
COPY CODE
```
define( 'WP_DEBUG_LOG', true );
```
WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers
Radu

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January 30, 2018 at 09:23 #187275

pditutor
Participant

Hi,

Thanks for the suggestion. After deactivating all the other plugins I was able to import data however it is still not exactly as demo site. I am talking about all the details including menu, the way the personal pages can be created and everything else.

I want my site exactly as demo first then only I will go ahead and do the changes.

Thanks,
Santosh

January 30, 2018 at 18:09 #187299

Radu
Moderator

Hi,

The if you said the import had been interrupted that may be a cause for the missing menus, just go to wp-admin -> KLEO Demo data -> select your desired demo -> and make sure to had checked the Import Menu option.

Or you can import all menus from bottom of the page KLEO Demo Data

Cheers
R.

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January 31, 2018 at 07:35 #187343

pditutor
Participant

Hi,

I imported it again and again as said described by you. I also did all the activity from scratch, but my site is still not looking like demo.

Can you please login and setup the site as per demo?

Thanks,
Santosh

January 31, 2018 at 17:57 #187380

Radu
Moderator

Hi,

I’ve imported demo menu

https://edsocio.com/home-community/ community demo + menu

Let me know

Cheers
R.

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What support service includes ? What not ?
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