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Hello,
I’m having issues updating my theme. I receive an error during the update. Here is the log:
Ocorreu um erro ao atualizar Kleo: A atualização não pode ser instalada porque não será possível copiar alguns arquivos. Normalmente isto ocorre devido a permissões de arquivo inconsistentes.
I have previously installed it in another site, for testing. And now I moved to the one that I want to keep it.
What can I do to fix it?
Hello, please try by doing a backup of your options at theme options > import/export and then download the new theme version at themeforest, then delete the theme at Appearance > Themes ( you may need to activate another one before deleting it ) and install the new version then import your theme options if they are lost ( which is very rare )
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
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