This topic has 21 replies, 3 voices, and was last updated 6 years by 
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Hello,
2 questions:
1. How long time does it take before the theme gets automatically updated since you have filled in the Envato API-key in Theme Options? If there is a new theme update available before I fill in the API-key, doesn’t it update until next new SweetDate update??
2. If I want to update manually….Do I go to C-panel > File Manager > wp-content > themes > sweetdate?
I saw in some text that you wrote: Connect to server. How do I do that?
Anyway….Do I click on the Sweedate folder and upload the update, or do I open the Sweetdate folder and then upload the update???Thanks
OceanglimHello 🙂
1- It doesn’t automatically update, it brings in the updated and you click to update it 🙂 You can also use envato toolkit plugin
2- You can update manually as said at point 1, with envato toolkit, it will show updates and you click to updateHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, are your users still at the admin dashboard under Users ? If so, it may be only a member counter issue, try by going to Tools – Buddypress – Check reset member count and activity
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello,
I did the update again, this time on a subdomain just to try.Same thing happened. All members dissapeared except mine (but still in admin-panel).
Home page broke. Looks like Page Builder cells gets partly behind the front image.I have tried all I can think of.
– Deactivated all plugins except BuddyPress
– Deactivated and activated BuddyPress
– Tried to change settings in Theme Options
– Made a new page with Members template.
– Pressed the repair tools in Tools > Buddypress
but still the issue remains.I think you are a lot better than me to debug this as you developed the theme update.
I have a new fresch copy of my website on a subdomain, so you can make the update again on the subdomain and se what happens and then try to debug it. I made the update via Envato Toolkit.
Website: staging.bildafamilj.nu
Username: Oceanglim
Password: Cecilia1000!Thank you!
–Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
I saw that you had solved the members issue
All good now ?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionNo, I have not!
As I wrote, I have made a new fresch copy at staging.bildafamilj.nu so you, yourself can do the update again, and see exactly what happens to the site.
Please do the update on staging.bildafamilj.nu so you can see exactly the problems.
I did the update via Envato Toolkit.Please
JenniHi,
Just follow this reply, most sure that it’s the cause also on your case.
Old templates with 3.0 theme version will not work!
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi and thanks Radu,
1. Just to make sure:
From what I can read in the link you sent me…The issue was about a Search Form / Register Form not working properly? So you beleive the same thing could cause my issues with Members Page and the broken Home Page?In that case, should I remove those search form settings in Theme options BEFORE or AFTER I do the update? Does it matter?
2. What do you mean by: “Old templates with 3.0 theme version will not work!”? Old templates? What old templates?
3. Are many sites with the new theme having the problem with signup-emails?
I saw somebody logged in to by subdomain yesterday. Just to make sure it was you?
Did you try to make any update?Thanks
OceanglimHi,
1. Yes..
2. I mean if you had overwritted the structure of any of the parent php file in child like members.php it may cause issues !
3. Don’t know! not familiar. if the issue happens using default theme is not theme related.
Cannot see any update button nowhere.
So do the next, update theme and buddypress+rtmedia+all plugins then follow my advices from the link in previous ticket, by unchecking from the homepage tab and the rest.
IF stil have problems de-activate all plugins except buddypress and bp profile search and check.
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf they was in parent theme and you had updated the theme they will be loose.
Activated envato toolkit but the update not appears yet maybe i should wait some time ?
Let me knowCheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionYes, I know. Laura promised to help me change the text in the Register Form, after update.
I found the Update button in Envato Toolkit:
https://staging.bildafamilj.nu/wp-admin/admin.php?page=envato-wordpress-toolkit&tab=themesHi,
I saw that! That’s very wired, can you please provide to me the FTP credentials to take a closer look ?
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
I saw that! That’s very wired, can you please provide to me the FTP credentials to take a closer look ?
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionFinally found
There was a page template to that page….
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
1. If they are de-activated you should activate back, maybe i’ve forgotten them, activate them back.
2. Yes, from 3.0 version we are using elementor
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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