This topic has 5 replies, 2 voices, and was last updated 6 years by Laura.

  • Author
  • #193767
     axcelluloid
    Participant

    Hello,

    even that members are able to write in a comment box the comments are not saved. Where is the failure?

    #193791
     Laura
    Moderator

    Hello, which error do you see? Have you tried to deactivate some plugins and test again?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #193792
     axcelluloid
    Participant

    no error – it just dont save the comment

    besides after the update the sidewidgets (woocommerce 1-4) completely swap to the main sidebar – as well as the footer column 1

    #193863
     Laura
    Moderator

    Hello, can you share access so i can check it out?
    It happened just after the update? No new plugins at the site?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #193866
     axcelluloid
    Participant

    Dear Laura,

    I have deactivated and activated every single plugin after the update. Besides that the main menu swapped to the head menu now the comments can be written again 🙂

    I guess I have a real strange site seems . . .

    #194150
     Laura
    Moderator

    I see, happy you could resolve it 🙂 but it’s a really weird issue

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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