This topic has 3 replies, 2 voices, and was last updated 8 years by Kieran_SQ.

  • Author
  • #194191
     abu117
    Participant

    Hi there.  I am averaging about 10 to 20 new signups a day on my website.  Two issues:

    1. Every time I get a new sign-up I get TWO duplicate emails notifying me of the signup.

    2. Every once in a while (maybe once or twice a week) a new signup cannot be found on the website.  I search the users in the backend by their username and email address but they are nowhere to be found. Normally if someone cancels,  I get an email notifying me of this as well – but no emails.

    In the last three days I’ve had 2 more instance of this.  Below are the two emails I had received:

    New user registration on your site Potatoes and Rice:

    Username: Tharadon

    Email: Tharadonthongthaen@yahoo.co.uk

    and

    New user registration on your site Potatoes and Rice:

    Username: Zachary

    Email: cfernstein@yahoo.com

    Like I said, they are not findable on the site front end and I never received any notification of a cancellation.

    Any thoughts please?  I have added my login credentials.

    #194199
     Kieran_SQ
    Moderator
    Not marked as solution
    #194200
     abu117
    Participant
    Not marked as solution
    #194201
     Kieran_SQ
    Moderator
    Not marked as solution
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