2 issues

This topic has 25 replies, 3 voices, and was last updated 6 years by Radu.

Author
April 10, 2018 at 00:54 #194271

Steeley1
Participant

Issue 1

I have placed my Google Analytics code in the allocated area within the theme options but it does not work. What do I need to do to get it to work?

Issue 2

I have deleted the gray pattern path, https://newfriends2go.com/wp-content/themes/sweetdate/assets/images/patterns/gray_pattern.gif but it still shows up as an error and as if it had not been deleted . I have also deleted and replaced 2 gray patterns from my home default page. Can you please tell me where in the website will I find the gray pattern so that I can delete this broken link?

Thank you

April 11, 2018 at 00:12 #194334

Laura
Moderator

Hello, please provide access to the site where I can check it as admin and for the analytics try installing Google analytics plugin it works better 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

April 11, 2018 at 00:22 #194335

Steeley1
Participant

Hi Laura

I will check if I have the credentials I sent you on another ticket for the cloned site, if not I will create another clone.

Thank you

April 11, 2018 at 16:06 #194400

Laura
Moderator

Understood, i will be here 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

April 12, 2018 at 02:45 #194463

Steeley1
Participant

This reply has been set as private.

April 12, 2018 at 11:34 #194485

Steeley1
Participant

Hi Laura

Please remember that the Credentials I have provided you with is for a cloned site. It is then Important that you explain in detail, the changes you made so that I can apply those changes to my actual website.

Thank you again

April 13, 2018 at 06:09 #194564

Steeley1
Participant

Hi Laura

Any news about the grey patten?

Thank you

April 13, 2018 at 06:21 #194565

Laura
Moderator

Hello, the website looks weird, i cannot see the issue. Please share a screenshot of the error you see and where it appears, have you checked every row/column background at elementor?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

April 13, 2018 at 06:37 #194570

Steeley1
Participant

Hi Laura

Please see the screenshot taken from this tablet, notice the favicon which is the desktop one and not the tablet one, its the same on my daughter’s Mac book and iPad. The favicon for these devices are different to the desktop one.

The appearance of my website keeps changing, its not consistent.

Thank you

April 13, 2018 at 06:39 #194572

Steeley1
Participant

Sorry

[attachment file=”Screenshot_20180413-043050.png”]

April 13, 2018 at 06:43 #194574

Steeley1
Participant

Sorry, the Gray issue is something that comes up when I am doing the speed and performance test. The screenshot is in response to the other ticket regarding responsiveness. Sorry for the confusion.

April 13, 2018 at 08:49 #194579

Steeley1
Participant

Hi Laura

Have you been able to view the website?

April 13, 2018 at 21:12 #194648

Laura
Moderator

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

April 13, 2018 at 21:28 #194654

Steeley1
Participant

OK, thank you Laura.

April 16, 2018 at 15:42 #194982

Radu
Moderator

Hi,

For the pattern background check this :

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

April 16, 2018 at 17:01 #194993

Steeley1
Participant

Hi Radu

Thanks for the info. I have not selected that pattern in my website. Is that gray pattern used anywhere on my website?

“thank you

April 16, 2018 at 18:40 #195010

Radu
Moderator

Hi

I think i was blocked by the firewall or something tried to login with an old credentials.

Let me know

Country : RO

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

April 16, 2018 at 18:45 #195013

Steeley1
Participant

OK I will look at it. You only have access to the 7thqueen.newfriends2go.com.

Thanks

April 16, 2018 at 18:59 #195015

Steeley1
Participant

Hi Radu

There are no security system on the 7thqueen.newfriends2go site. Uou must have been trying to access the main site

April 16, 2018 at 19:07 #195017

Radu
Moderator

Check in elementor the parent row background.

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

April 16, 2018 at 19:13 #195018

Steeley1
Participant

Yes I’ve already deleted them and replaced the ones on the search modal plus the login and sign up modals. Are there any others because I have one missing.

I have also removed the map.

Thank you

April 16, 2018 at 19:22 #195023

Steeley1
Participant

The 7thqueen.newfriends2go.com is working right now on the desktop but not on my tablet.

April 16, 2018 at 19:38 #195031

Steeley1
Participant

My website has stopped working now. This keeps happening then it will start working again, and start again when you’re not expecting it to.

April 17, 2018 at 16:17 #195109

Radu
Moderator

It looks like this

SO your current issue it’s from where the gray pattern comes ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

April 17, 2018 at 16:21 #195110

Steeley1
Participant

Hi

Yes it is. There’s so many issues at the minute, I’m trying to improve the performance.

April 17, 2018 at 19:01 #195143

Radu
Moderator

Ok

When you are done with that and if you still theme related issues further let me know.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?
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