This topic has 22 replies, 3 voices, and was last updated 6 years by 
-
-
Hey guys,
Just updated my Kleo theme and it looks like Gravity forms are being cut off (half the form not visible) on pages. On posts, the gravity forms display as expected.
Hi,
Thanks for reaching out with this issue, I am actively looking into the cause of this and will get back to you as soon as I have an answer.
In the meantime can you confirm for me if main content, where the form resides, can be scrolled on your mobile device? Please also let me know the make / model of the mobile device.
Thank you for your patience,
Kieran
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
Hi Kieran,
A page you can see with a gravity form is here: https://embrasurespace.com/on-podcasts/build-your-podcast-page/
It appears that the error is isolated to Safari browsers on desktop/laptops.
I can see the form when using chrome, firefox, and a mobile device (apple iPhone 6 using safari mobile browser).
Hi,
I need to rule out any caching, plugin or theme issue. Please could you do the following tests on a staging or local environment and let me know the outcome please.
After each one of these steps please completely purge your local cache (Ctrl+F5) and retest the page you linked above to see if the issue persists. Please let me know the outcomes
1. Disable caching (keep disabled)
2. KLEO and plugin update check. Please make sure you have the latest version of KLEO (4.3.6) and all other plugins that come bundled with KLEO by going to WP Admin > Appearance > Install Plugins. K Elements (4.3.5.1) WP Bakery (5.4.7)
3. Disable all plugins except for K Elements and WP Bakery
4. Switch to the KLEO parent theme
5. Switch to Twenty Seventeen or Twenty SixteenThanks,
Kieran
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
Thanks Kieran,
After clearing the caches (server and cloud flare) and enabling development mode, it appears that using the parent theme instead of the child theme resolves this issue.
It looks like in the child theme there’s an error on line 11 (see screenshots attached). I actually don’t need any custom functions made available in the child theme, but I would like to keep the theme settings/layout I have worked on in the child theme when activating the parent theme…
What’s the best way to resolve this? Should I just export Kleo child theme settings from dashboard> theme options > import/export; export the settings in the child theme, then activate parent theme and import settings?
Also
WP debug mode returns the following message above gravity forms:
Deprecated: Function mcrypt_get_iv_size() is deprecated in /www/wp-content/plugins/gravityforms/common.php on line 5155 Deprecated: Function mcrypt_create_iv() is deprecated in /www/wp-content/plugins/gravityforms/common.php on line 5158 Deprecated: Function mcrypt_encrypt() is deprecated in /www/wp-content/plugins/gravityforms/common.php on line 5158
However that appears to be something that needs to be resolved by gravity forms.
Hi,
You shouldn’t need that line in the style.css and you’re missing the functions.php file.
The content of the style.css file, at minimum, should be as follows
COPY CODE/* Theme Name: Kleo Child Theme URI: Description: Child theme for Kleo Author: SeventhQueen Author URI: http://seventhqueen.com Template: kleo Tags: one-column, two-columns, right-sidebar, fluid-layout, custom-menu, featured-images, post-formats, sticky-post, translation-ready License: GNU General Public License License URI: license.txt */ /* * Please add your custom styles below */You should also have a functions.php file within the root of the /kleo-child/ folder, the minimum content of this file is
COPY CODE<?php /** * @package WordPress * @subpackage Kleo * @author SeventhQueen <themesupport@seventhqueen.com> * @since Kleo 1.0 */ /** * Kleo Child Theme Functions * Add custom code below */I’m not sure what files you have in the directory /lib/ but seeing as this appears to be the only custom content the issue would appear to lie within those files. Copying across the latest versions of the altered files and making your desired changes again should resolve this issue.
You can of course do as you described above and not use the KLEO Child theme (if not required). You would need to make a full backup of your database and WordPress files, then go to Theme Options > Import / Export and make a copy of your settings, switch to KLEO and then import your backed up settings.
Once you have verified that everything is working fine you would be able to delete the KLEO Child theme.
Kieran
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
Hi,
Something else I noticed whilst reviewing your site for any changes, the line in the CSS file is using the incorrect character and therefore will fail to import anything.
Currently you have
@import url(“../kleo/style.css");Ocassionally on load this fails and loads as
@import url(“../kleo/style.css");It should be
@import url("../kleo/style.css");More information: https://www.w3schools.com/cssref/pr_import_rule.asp
Kieran.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
Thank you for all these Kieran, this is truly great support for the theme.
I ran out of time today, but will take a look at just cleaning up the child theme…It actually looks like my functions.php was moved into lib. I had a developer do some work to make videos uploaded to the site upload to video press. I don’t think it actually ever worked though and I no longer need the function. I’m thinking I can paste the code you provided as the minimum for a style.css and a functions.php in the child theme and delete the /lib/. Would that basically reset the child theme to what was pre-packaged with Kleo without erasing the theme settings I’m using?
The code in the my_functions.php is:
COPY CODE<?php /** * Redirect buddypress and bbpress pages to registration page */ function kleo_page_template_redirect() { //if not logged in and on a bp page except registration or activation if( ! is_user_logged_in() && ( ( ! bp_is_blog_page() && ! bp_is_activation_page() && ! bp_is_register_page() ) || is_bbpress() ) ) { wp_redirect( home_url( '/register/' ) ); exit(); } } add_action( 'template_redirect', 'kleo_page_template_redirect' ); function rtamazon_can_upload_to_bucket( $status, $attachment_id ) { // Get the mime type for uploading media. $mime_type = get_post_mime_type( $attachment_id ); $type_arr = explode( '/' , $mime_type ); // Get media type. $type = $type_arr[0]; // Check if it is video type, then skip uploading to bucket. // Other types you can define i.e 'image', 'audio' etc. if ( ! empty( $type ) && 'video' === $type ) { $status = false; } return $status; } add_filter( 'rtawss3_can_upload_to_bucket', 'rtamazon_can_upload_to_bucket', 99, 2 ); function wc_ninja_remove_password_strength() { if ( wp_script_is( 'wc-password-strength-meter', 'enqueued' ) ) { wp_dequeue_script( 'wc-password-strength-meter' ); } } add_action( 'wp_print_scripts', 'wc_ninja_remove_password_strength', 100 );Hi,
Yes, you should be able to recreate the file contents or simply reupload a clean copy of the KLEO Child theme into the correct directory. I have attached a copy of the KLEO Child theme for you to this ticket should you wish to use that instead.
If you plan to move the my_functions.php file out of the lib directory make sure to rename the file to functions.php
Thanks,
Kieran
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
Note: Always be safe when making any changes like this. Backup the theme options, database and WordPress files before.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
Hi,
You’re getting some errors in the console but I can’t tell where they’re coming from. I will assign this ticket to one of our developers for review, they’ll be in touch as soon as they can, Monday to Friday, East European Time.
In the meantime it would be helpful to have login credentials for your site. Please update this ticket, in a private reply, with admin credentials and SFTP / FTP if possible.
Thank you for your continued patience,
Kieran
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
Hi,
I see that “wired layout” most sure there some css file missing! So if you will made a change to theme options and immediately you preview the site since the kleo_dynamic.css file it’s generated once you press save options or play with customizer.
So maybe you had done that prior to preview the site ?
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
I see, when you made a change to theme options and immediately you preview the frontend it may be like that because the kleo_dynamic.css file was not completely generated. Usually this it takes from 0 to 5 seconds.
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionI see,
At this moment it’s like that
The resources seems to not be found on the server… not sure why
I’ve noticed also this
did you had changed the code of the theme in some way ? in child or directly in the theme ?
If yes, try to deactivate the child theme and check again, try to re-upload parent theme files over the existing one, but if you had made some changes make a backup first.
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThanks Radu.
I’m still looking into this. I have a feeling that this may be related to a plugin that offloads uploads to an Amazon S3 bucket…I’ll update you guys when it’s resolved.
Thanks for all this help.
Ok
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThank you both for all your help. The screenshot with the hint that something in wp-content lead to a dead path help me figure this out.
This was caused by a plugin that offloads some of the media to an amazon S3 bucket and servers the content from the bucket instead of my server. The plugin in question is the RtMedia Amazon S3 plugin, changed the settings within that plugin has resolved the display issues noted above.
Again, thank you.
– Chance
Hi Chance,
Very glad to hear this is now resolved. Feel free to open a new ticket any time and we’ll be happy to assist.
All the best,
Kieran
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
The forum ‘Bugs & Issues’ is closed to new topics and replies.
