This topic has 4 replies, 2 voices, and was last updated 6 years by Laura.

  • Author
  • #197750
     tiffanybriley
    Participant

    Hey Kleo!

    My members in my community can’t upload images.  They are attempting to upload, it appears to work, and then they just disappear.

    I have verified they are uploading images under 12MB in JPEG.

    My husband and I who are both admin are able to upload without any issues.

    Can you help please?

    #197827
     Laura
    Moderator

    Hello, please try by deactivating some plugins and test again, if not working let me know 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #197829
     tiffanybriley
    Participant

    Hi Laura!
    Sadly I’ve deactivated everything I can and still have the site running. Please can you help? I’ve reached out to BuddyPress with no response, and wordpress business can’t help either.

    #197830
     tiffanybriley
    Participant

    Hi Laura,

    From my research, I went in and paired down all the possible plugins I can. That did not solve the issue.

    I have found that images by my members are not posting to their wall, their activity feed, the photos tab on their profiles.

    The only place it seems to work for a member to upload a photo is in the forum and that’ after multiple tries.

    #197916
     Laura
    Moderator

    Hello, do you have rtmedia plugin ctivated? this is the plugin for the photos and it should work right after activation

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

Viewing 5 posts - 1 through 5 (of 5 total)

The forum ‘Bugs & Issues’ is closed to new topics and replies.

Log in with your credentials

Forgot your details?