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I can’t see any photos in the Mediapress gallery for myself or any of my users. They are still there (I can see them on the admin Dashboard), but not visible on the site. I tried deactivating all the plugins and it didn’t fix it. Any idea?
Hello, does it happen when you activate main theme instead of child theme?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi Laura, I don’t think so. My dashboard says that I still have my Kleo child theme active. Any other ideas?
Hello, i mean, if you activate the main theme, the issue is still there?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
That fixed it, but I lost all my child theme edits. How do I transfer the appearance edits that I made? Also, I thought that you weren’t supposed to make edits to the main theme? Thanks for your help, I’m still really new to all this.
Hello, its just to check where the issue comes from, if the main theme with 0 changes fixes it, that means the child theme changes are creating the error, so you need to check your changes done to the child theme files in order to find the issue
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
I don’t understand because I haven’t made any changes to my child theme in a long time. Where do you recommend that I look for issues on my dashboard?
Hello, i can take a look for you just share admin access here 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
And the website url is: https://communitykennel.com/members/admin/
Click on “gallery” to see the problem.
Hello, the issue seems to be directly from mediapress, so my suggestion is to contact their support or use rtmedia as this one works correctly
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Thanks for your response! I think it’s actually a theme issue because my “notification” tab is doing the same exact thing. Can you please take a look?
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi,
There it’s a internal server error (500 error)
I will need FTP to investigate further this issues and to test live some things. (private reply)
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
Ok, child theme it’s needed when you really need to overwrite php files, if you don’t need that don’t use child, just parent
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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