This topic has 12 replies, 3 voices, and was last updated 6 years by 
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Hello dear Sir/Madam,
The Kleo theme is not installing to my WordPress website. The message shows that the installation fails.
I already tried the Zib file only not the whole package. But, unfortunately still its not installing.
Finally, please cancel my subscription and refund my money back.
Please see the attached screen shot.
Hello, you are trying to install a plugin, Kleo is a theme, go to Appearance – themes
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, it has issue!
1- Not user friendly
2- The post gos to the top of cover photo which is not good.
3- After ragesteration the Theme says that I will receive email and after email confirmation I can login. But, unfortunately the email is not coming at all.Because of the above issue, please cancel my subscription and refund my money.
Best regards,
KhanHello, what do you mean by not user friendly? Can you share more details?
2- I will also need more details here
3- The theme does not send emails, its buddypress and email issues are mostly because of server php email issues try using an SMTP plugin 🙂Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, can you please do not wast my time more than this? I will dispute if you repeatedly wast my time!
1- Not user friendly (There are no friendly space, no nice navigation, no professional publication/post, comment and ….)
2- The post gose to the top of cover photo which is not good. (When we posting something the text shows on the top of the cover photo Its. clearly said)
3- After ragesteration the Theme says that I will receive email and after email confirmation I can login. But, unfortunately the email is not coming at all. (there is no good navigation an this them)Because of the above issue, please refund my money.
Khan Mohammad
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
I really don’t need advise! I’m who advise others.
The only thing that I need from you is to please do not wast my time and refund my money! Now, I will start giving your product one star rating and will start commenting and will dispute as will. you guys waste my time too much. I clearly said that the theme is now user friendly and all other issue that I mentioned. right now you are wasting my time in other way.Hi, In your themeforest account in Downloads do you see our theme for download?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.I checked your license and indeed is invalid. Please check your purchases and also open a ticket with Envato
Let me know how it goes.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Here is my disscussion and desicion about not refunding and wasted my time! I’ll do it your Business (Themeforest, 7thQueen, Kleo) separately!
Read my entire discussion about my refund!
You will lose a lot!The theme has significant bug!
Here is my discussion that they are not refunding my money!They are not refunding at all! they wrote fake they never refund me after almost one month discussion.
If you have issue with this disrespectful peoples (Themeforest customer service) you can write your complain the following websites: This will effect significantly there business! So, they must respect the human right.
I will do it just next night. (This is a copy of my email that they are not answering me)Hello Mae,
I didn’t get back from you. please answer my email and please don’t waste my time more than this.
Here what I will take action about your tough customer services:1- I will write a topic in Quora and will comment in many places where there is speaking about Themeforest. I will share your name, email and our discussion that shows clearly scamming the people!
2- I will share and will request my 30,000 + 19,000 follower in 2 LinkedIn account to write a review and just give you guys one star. Your name and discussion will be shared as scammer.
3- I’ll complain in the following website as well: you guys will lose a lot because I’ll do it continuously with no break.
1- HissingKitty
2- GripeO
3- My3cents
4- ComplaintsBoard
5- RipoffReport
6- PissedConsumer
7- Complaints.com
8- CustomerServiceScoreboard
9- Complaintline.com
10- Pissedconsumer.com
11- ComplaintsBoard
12- Consumer affairs
13- ShamScam
14- Complaints.com
15- The Federal Trade Commission
16- Ripoff Report
17- spam@uce.gov
18- Yelp
19- Planetfeedback
20- Google Your Attorney General
21- Pissed Customer
22- How to ComplainI’m sure you will lose a lot! Be cause I’ll never stop my complain.
Finally, you’ve 24 hour time to refund my money! If you did not refund my money I will count my time and need to ask you double and more!
No thanks anymore
Hi, please do whatever you think is necessary but I don’t see the point in this. I showed my good intentions in approving your refund request when I gave you the link to the refund request page. There it says you don’t have a purchased item. Please open a ticket with Envato since we have no control on Envato refunds platform. I can start a ticket on your behalf but please give me your Envato username.
I said this in my earlier reply but I don’t know if you saw it.
Let me know
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.
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