Hi,
Please go to WP Admin > Pages and edit the home page with Elementor. Once the Elementor editor is loaded select the counters and make sure the name of the profile field and field value is set correctly. By default this is ‘I am a’ with either of the two options ‘Man’ or ‘Woman’. If the values of either of these are different, for example in French not English, then they will need updated to reflect that.
You will also notice a toggle to count only online users, toggle this on or off to suit your needs. You have two users in /members/ and only one has their gender defined, you should update the other profile with their gender for testing.
I have attached a screenshot to visualize the area that needs to be updated.
Thanks,
Kieran
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