This topic has 2 replies, 3 voices, and was last updated 6 years by 
-
-
Hi,
I can’t seem to upload an image to a User.
When I go to edit a User I then go to their Extended Profile and insert the image I get a warning sign that says –
Upload Failed! Error was: The uploaded file could not be moved to wp-content/uploads/avatars/2456/avatars/2456.
I’m guessing its because I don’t have access to the front FTP and need to make the changes via the server via FileZilla, however I’m not really sure how to do that. Can you help please?
Thanks.
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi,
Do you have the same issue in WP Admin > Media > Add New?
It sounds like there may be a permissions issue on your site. You’ll need to contact your web host directly and ask them to do the following
– Make sure that the default file and folder permissions are set to 644 and 755 respectively
– Make sure that your host account owns the directory /wp-content/uploadsThanks,
Kieran
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
The forum ‘Bugs & Issues’ is closed to new topics and replies.
