This topic has 11 replies, 4 voices, and was last updated 6 years by Radu.

  • Author
  • #207120
     aliceinoue
    Participant

    Hi – We are having an issue with the dropdowns on our top menu. Sometimes they drop down on hover and sometimes not. It’s very hit or miss and does this no matter which page you’re on. The issue happens on multiple browsers.

    We’ve checked on javascript errors and found none.

     

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    #207142
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #207507
     Radu
    Moderator

    Hi,

    Noticed that this happens only on homepage if i try in any other page that issue not happens, this results that in the homepage content something breaks that not sure what, i recommend you to clone the page and in the cloned one delete sections one by one while you check the page behaviour unntil you find it.

    Cheers
    R

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #207917
     aliceinoue
    Participant

    It happens on several pages:
    https://yourhappinessu.com/
    https://yourhappinessu.com/corporate-programs/
    https://yourhappinessu.com/event-calendar/

    What makes us think it could be a theme issue is that the dropdown menus start to work when you update the window by resizing it. They also work for a split second before the page fully loads.

    #207973
     Radu
    Moderator

    Hi,

    I see, not sure why that, try to add the next snippet in wp-admin -> general options -> Javascript code

    COPY CODE
    
    <script>
    jQuery(document).ready( function () {
        KLEO.main.init();
    });
    </script>
    

    Or this one

    COPY CODE
    
    <script>
    
    jQuery(document).ready( function () {
    	setTimeout(KLEO.main.init(),2000);
    });
    </script>
    
    

    Let me know

    Cheers
    R

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    #208776
     aliceinoue
    Participant
    This reply has been set as private.
    #208835
     Radu
    Moderator

    Sure,

    Go to wp-admin -> theme options -> press under general options -> scroll until you see the JavaScript code

    And paste the code from above

    Cheers
    R

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #209627
     aliceinoue
    Participant
    This reply has been set as private.
    #209857
     Abe
    Keymaster

    Hi, let us do some tests on your site to see what could be wrong. Please provide also FTP access if is possible.

    Thanks

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #209887
     aliceinoue
    Participant
    This reply has been set as private.
    #209888
     aliceinoue
    Participant
    This reply has been set as private.
    #210271
     Radu
    Moderator

    Hi,

    THe issue it’s caused by one of some plugins

    Set off one by one until you find it.

    Cheers
    R

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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